Customer Care

Are you looking for an opportunity to challenge yourself? Be a part of a growing, dedicated team where culture matters?

Do you want to learn a new skill while maintaining a positive work-life balance?

Are you willing to learn? Do you have a positive open-mined team-attitude?

WE WANT TO HEAR FROM YOU

We invite you to apply to join our Tempo community

We are looking for full-time, Position seeking long-term employment.

Job Description – Client Coordinator Contract

• Manage client communications during the production phase of client projects.
• Quickly and professionally respond to client inquiries including but not limited to:
• Requests for quotes
• Purchase order (PO) deliveries (new or returning clients)
• Order change requests
• General inquiries on project status, process, or documentation
• Corrective actions
• Accounting issues/questions
• Plate inventory status and reporting requests
• Ensure all communication occurs through the designated Customer Care channels.
• Demonstrate an understanding of the key aspects of Tempo Flexible Packaging's production flow and operations process as well as a general knowledge of production capabilities to handle client questions.
• Flag potential issues early on and communicate effectively with both internal and external stakeholders.
• Keep Account Managers and Business Development Manager informed by including them on client communications.
• Respond to Account Managers directly when they reach out with project-related questions or concerns.
• When required, escalate issues or sensitive questions to the Customer Service Supervisor and the Account Manager for direction.
• Understand and leverage the Doti Scheduling Tool to:
• Obtain project status and timing for clients.
• Submit change order requests.
• Flag potential issues that may arise.
• Work with Production Planning to collect any updates/information for clients or Account Managers when necessary.
• Attend daily scheduling meetings to raise client questions/concerns that don't require a change order.
• Receive artwork files from clients and coordinate with the Pre-Press department to ensure the file package is complete.
• Work as a team to overcome obstacles, exceed client expectations and celebrate team successes.
• Promote Tempo's core values by working within all company policies and procedures.
• Display a high attention to detail and excellent written and verbal communication skills.
• Other duties as required by Management.

Who We Are:

Tempo Flexible Packaging is a client centric brand focused vertically integrated partner of custom flexible packaging solutions. We are inspiring change for the future. Our Vision is to be the preferred partner of sustainable and socially responsible flexible packaging solutions in North America. Team Tempos focus is to rethink flexible packaging in a sustainable manner, we respect our heritage, family values and commitment to forward thinking.

We are a team of friendly and passionate people. We are optimistic about our capabilities and draw strength, not only from our uniqueness, but also from the drive and passion of our people who carry our values and vision forward. Working together we have a positive impact on our team, partners and community.

Our Core Values:

• Integrity
• Genuine
• Teamwork
• Respect
• Partner
• Community

What you'll love about us:

• Our People First Culture – At Tempo Flexible Packaging, we embody our values and live them every day. We know that family and health come first, and that's a non-negotiable for us
• Work that Stays at Work – A work life balance
• Health Benefits – Health, dental, lifestyle and wellness benefits, Employee Assistance Programs (EAPs)
• A Culture of Learning and Growth – We want you to keep learning and growing. We provide access to many learning tools that you can take advantage of for personal and professional capabilities development

Company Perks:

• Paid lunch breaks for all employees.
• $125 safety boot/shoe allowance.
• Wellness program
• Employee events and appreciation days

Schedule: Standard

• Monday- Friday
• 8:30am-4:30pm
• In-office

Location: 2237 Industrial Park Road Innisfil, ON L9S 3V9

• Must be able to reliably commute to work – own transportation.

We thank you in advance for your application, please note only those selected for an interview will be contacted. Tempo is an equal opportunity employer; should you require accommodation during the interview process, please be sure to indicate in your application.