Team Leader

4 days ago

Saint John, New Brunswick, Canada J.D. Irving Full time $45,000 - $70,000 per year
Description

Sunbury Transport is a premier transportation company, specializing in US and Canadian cross-border shipments as well as domestic Canadian shipments, offering logistics services and managing freight via truckload van, flatbed, bulk wood fiber and container service. We draw on exceptional teams – in the office and on the road – to provide diverse and innovative trucking and logistics solutions.

We are seeking a highly organized and experienced Team Leader to oversee dispatch operations. This role is critical in ensuring efficient coordination of drivers, maintaining high service standards, and supporting continuous improvement across our logistics network.

#LI-MG1

Responsibilities
  • Lead and manage a team of Driver Support Specialists to ensure smooth and efficient operations
  • Provide coaching, support, and performance feedback to team members
  • Maintain flexibility in work hours to support all shifts (primary schedule is days)
  • Support the implementation of new communication technologies, including AI-enabled tools
  • Monitor driver performance and ensure compliance with company policies and transportation regulations
  • Address customer inquiries and concerns with professionalism and urgency
  • Collaborate cross-functionally to enhance operational efficiency
  • Prepare and analyze reports on key performance indicators and operational metrics
Qualifications
  • Minimum 3 years of experience in operations; logistics/transportation industry experience is an asset
  • Post-secondary education in a related field (e.g., Business Management) is a strong asset
  • Experience in daily management and team leadership
  • Strong communication and interpersonal skills
  • Proven problem-solving abilities and sound decision-making under pressure
  • Knowledge of transportation regulations and industry best practices
  • Proficiency in dispatch software and general computer systems

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