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Technical Support Supervisor, Facilities Maintenance Response
2 weeks ago
The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada's leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,900 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.
What's in it for you
As a GTAA employee, you'll have access to amazing benefits, including retirement planning, comprehensive group health benefits, an employee assistance programs (EAP), paid leave, education and training, as well as recognition and rewards programs.
What you can expect from this position:
Reporting to the Manager, Maintenance Response, this position oversees and coordinates daily activities of licensed skilled trades and maintenance staff, ensuring safe, high-quality execution of preventative and corrective work across airport systems and facilities. They provide hands-on technical guidance, manage work orders through Maximo, support asset lifecycle planning, and lead emergency response efforts. This role also plays a key part in mentoring staff, promoting a safety-first culture, and driving operational efficiency through strategic resource management.
As a Technical Support Supervisor, Facilities Maintenance Response, you will:
- Coordinate and assign daily work orders to skilled trades and maintenance staff, ensuring alignment with schedules and trade competencies.
- Provide hands-on technical guidance and act as a subject matter expert in one or more licensed trades.
- Supervise field execution of maintenance and repairs, ensuring quality, safety, and regulatory compliance.
- Lead daily kick-off meetings, safety talks, and on-the-job training to promote a safety-first culture.
- Oversee after-hours Stores operations and fleet distribution, ensuring inventory and vehicle readiness.
- Maintain accurate work order data in Maximo and support asset lifecycle management through technical reporting and analysis.
- Collaborate with system owners and technical specialists to improve preventative and corrective maintenance programs.
- Support emergency response efforts and participate in post-incident debriefs, offering technical and leadership input.
- Mentor apprentices and junior staff, and contribute to training program development and trade skill advancement.
- Provide input on staffing, performance evaluations, and corrective actions to support team development and operational excellence.
This unionized position is classified at the Band 9 level, with an hourly wage of $57.66, based on a 40 hour work week. A practical test will be administered as a part of the competitive process.
Candidates with relevant external experience must provide references with their applications in order to confirm this experience.
This is the role for you, if you have:
- Certificate of Qualification in one of the following trades: Plumber, Sprinkler and Fire Protection Installer, Carpenter, Electrician or Millwright.
- Minimum 5 years of experience as a licensed skilled trade, as outlined above.
- 3–5 years of supervisory experience in a maintenance or facilities environment.
- Valid Ontario Driver's License and D/A AVOP certification.
- Able to obtain and retain a Transportation Security Clearance.
- Diploma or degree in Facilities Management or a related discipline, preferred.
Knowledge and skills you bring, that set-you up for success:
- Demonstrated leadership skills with a proven ability to make sound decisions, delegate effectively and manage complex operations with precision.
- Exceptional oral and written communication skills, enabling clear instruction, professional correspondence, and effective stakeholder engagement.
- Advanced proficiency in computer systems, including Microsoft Office and Maximo and other asset management platforms, to support data-driven maintenance planning and execution.
- Comprehensive understanding of building systems—including electrical, plumbing, life safety, and structural components—with the ability to oversee and troubleshoot across disciplines.
- Skilled in delivering clear, actionable instructions and resolving complaints with professionalism and empathy, fostering trust and accountability.
- Adept in conflict resolution and mediation, with the ability to navigate interpersonal challenges and maintain team cohesion under pressure.
- Strong technical judgment and the ability to assess priorities quickly in time-sensitive situations, ensuring minimal disruption to operations.
- Proven track record in reducing equipment downtime, optimizing resource allocation, and driving continuous improvement in maintenance efficiency.
The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive
