Technical Support Specialist

Detailed Job Description
CAREER OPPORTUNITY
Technical Support Specialist

Choose Collingwood General & Marine Hospital
Explore a meaningful career in a place where lifestyle and purpose align. Collingwood General & Marine Hospital (CGMH) is located on the beautiful shores of Georgian Bay and surrounded by the Blue Mountains. With access to skiing, hiking, paddling, and a vibrant arts and culture scene, Collingwood offers a four-season recreational lifestyle and a strong sense of community.

CGMH is an 84-bed acute care hospital serving over 74,000 permanent residents and welcoming 3.5 million annual visitors across Collingwood, Clearview, Wasaga Beach, and the Blue Mountains. Our team of over 1,200 staff, physicians, midwives, and volunteers is dedicated to delivering high-quality care in areas including emergency, surgery, orthopaedics, obstetrics, dialysis, diagnostics, and mental health.

At CGMH, we're not just caring for today, we're building the healthcare system of tomorrow. Through our bold strategic plan, Tomorrow is Built Today, we are transforming care in South Georgian Bay.

To learn more about our redevelopment and capital campaign, visit: 

Our Culture
At Collingwood General & Marine Hospital, our people are at the heart of everything we do. We are proud to foster a workplace rooted in kindness, collaboration, continuous growth, and accountability. These values guide how we treat each other and how we care for our patients, creating an environment where trust, respect, and excellence thrive.

We Are Committed To Our Values
Being kind - fostering a culture of compassion, empathy, and dignity in every interaction

Supporting each other - working together across all roles to uplift our team and our patients

Leading by example - setting a standard of integrity, fairness, and professionalism

Continuously growing - embracing curiosity, innovation, and learning to adapt to future needs

Why Join CGMH? Benefits That Start on Day One:
At CGMH, We're Committed To The Well-being And Success Of Our Team. New Hires Enjoy An Industry-leading Compensation Package That Includes

• CGMH endorses the Health Care Providers Group Insurance Plan which provides Group Benefits for you and your eligible dependents by enrollment only.
• Includes 8% vacation pay and 14% pay in lieu of benefits
• Employee & Family Assistance Program (EFAP) and access to Perkopolis discounts
• Access to Employee Education Assistance Program

The Opportunity:
CGMH is currently looking for a Technical Support Specialist who will support our dynamic team by providing first tier remote and on-site support to end users with CGMH's desktops, laptops, telecommunications, networking, and server infrastructure.

Reporting to the Manager, Health Information Technology, the Technical Support Specialist blends strong analytical, diagnostic, and troubleshooting skills to deliver superior customer service experience for CGMH's end users.

Qualifications:

• College Graduate or Equivalent work experience
• Similar experience in a technical support capacity and/or IT department would be considered an asset
• Excellent customer service skills
• Excellent written and verbal communication skills
• Able to multi-task
• Knowledge of Windows 10 and Office 365 applications
• Knowledge of Virtual Desktop Infrastructure and concepts would be considered an asset
• Must strive to continuously provide a safe and supportive environment for patients, staff, physicians, and volunteers
• Must adhere to the duties of workers, as stipulated in the Occupational Health and Safety Act
• Must have an ability to effectively communicate (written and verbal) in the English language in order to provide excellent communication with team members, patients, and families.
• Must be dedicated to professional growth & development
• Must be able to perform all bona fide and essential duties of the position
• Must have demonstrated excellent attendance/performance record
• Excellent organization and prioritization skills
• Ability to work independently and effectively communicate with other members of the health care team

Duties and Responsibilities:

• Provide IT Service Desk support and resolve problems to the end user's satisfaction
• Monitor and respond quickly and effectively to requests received through the IT service desk
• Monitor Service Desk for tickets assigned to the queue and process based on priority
• Utilize and maintain the ticket tracking software
• Assist with onboarding and setup of new users
• Manage thin client setup and deployment for new employees using standard hardware images and software
• Assign and maintain users and computers with proper permissions
• Ensure each workstation has a computer, keyboard, mouse, hard drive, and any additional specialized equipment
• Movement of users and equipment as required
• Install, test, and configure new workstations, peripheral equipment, and software
• Maintain inventory of all equipment, software, and software licenses
• Report and escalate issues as required
• Document internal procedures
• Perform timely workstation hardware and software upgrades as required

More Information:
Location:
Information Technology

Employee Group
: Non-Union

Employment Type:
Temporary Full-Time (approximately one year)

Start Date:
In line with next Hospital Orientation intake

Hours of Work:
Days, Monday to Friday. Please be reminded that as a Hospital, in order to provide the necessary patient care, our operations run 24/7. Therefore, depending on the program for which you are applying, it may be an expectation that you are available to work weekdays and weekends, as well as all shifts - days, evenings, and nights.

Wage:
$ $36.57 per hour plus applicable shift premiums for evenings, nights and weekends.

HOW TO APPLY:
If you are interested in joining our inspiring team, please apply online before 11:59pm EST on the posting close date by submitting an updated copy of your resume and cover letter in PDF or Word format.

Due to the volume of applications, only those selected for an interview will be contacted. Please be advised that as part of the mandatory screening process CGMH requires professional references, verification of academic training, professional accreditation, plus a current Police Vulnerable Sector Check.

Collingwood General and Marine Hospital is committed to an inclusive, barrier-free selection process. We encourage all qualified individuals who may contribute to a diverse and inclusive workplace to apply. If contacted regarding a competition, please advise Human Resources of accommodation measures you may require during our selection process. Information received relating to accommodation needs of applicants will be addressed confidentially.