Dispatcher - Security Communications Officer

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NAIT is currently recruiting qualified individuals for the position of Dispatcher (classified as a Security Communications Officer). Working within the NAIT Protective Services (NPS) unit, the Dispatcher works in a high-paced environment receiving, evaluating and dispatching calls for service to the appropriate resources. The Dispatcher provides primary support to the Protective Services officers and liaises with Edmonton's emergency response agencies. The Dispatcher is often the first point of contact for non-emergency calls for assistance and provides callers with appropriate pre-arrival and post-dispatch instructions. The Dispatcher is responsible for managing fast flowing information while maintaining a high level of proficiency in both oral and written communication skills. The Dispatcher works within a team structure and plays a key role to ensuring that both officer and public safety are maintained. The successful candidate must possess excellent time management skills and be able to multi-task effectively within an ever-changing environment. Working within the NAIT Community, the Dispatcher is required to have excellent customer service skills that are based on respect and professionalism.

Key Responsibilities:

• Evaluating and managing incoming information/calls for service on a priority basis.
• Dispatching Community Peace Officer & Security Agent resources and liaising with partner law enforcement and emergency service agencies.
• Monitor Closed Circuit Television System (CCTV), alarms, and operational screens identifying situations where there is a potential risk to the NAIT Community, and initiate responses to the appropriate NAIT resources or other emergency response agencies
• Respond to requests for assistance via emergency phones, alarms, panic buttons, etc.
• Follow departmental procedural reporting methods to accurately record and log all identified events and incidents
• Provide exceptional customer service to walk-in clients at a busy front reception counter.
• Perform a variety of general support duties related to the operation of a communications and dispatch center.

Skills & Abilities:

• Must be 18 years of age or older
• Must have a high school diploma (Grade 12 or equivalent)
• Must be a Canadian citizen or be legally eligible to work in Canada
• Must be able to communicate (orally and in writing) in the English Language effectively and professionally
• Must possess and maintain a clear / favourable police information check

Qualifications:

• Completion of Grade 12 Education
• Completion of a Certificate or Diploma related to Emergency Communications and Response through a recognized post-secondary institution OR equivalent related experience
• 3 years strong customer service experience
• Computer experience with Microsoft Windows based systems and Microsoft Office Applications is required
• Experience working within a post-secondary environment is not required, but preferred
• Police Security Clearance Letter (must be obtained upon offer of employment or no more than 90 days prior) and be satisfactory to NAIT Protective Services

Applicants with education credentials earned outside of Canada should have their credentials evaluated by World Education Services (WES), International Qualifications Assessment Service (IQAS) or the Comparative Education Services (CES).

Remuneration: $ 45, $ 59,096.70 annually, plus a comprehensive benefits package. (Classification – Security Communication Officer).

This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement.

NOTE: Employees in this position will be required to work shift work. Shifts are 12 hours in length and operate on a 24-hour schedule (day shift, or night shift)

Please submit a resume and cover letter to be considered for this opportunity.

About NAIT

We are proud to have been named one of Alberta's Top Employers for 14 consecutive years. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT's culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability.

People are what make NAIT great, and we prioritize the employee experience. We offer benefits and unique perks focusing on health and wellness, work-life balance, recognition, and professional and personal growth. In addition to excellent vacation time, we offer paid time off between Christmas and New Year's.

NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role. Please note that remote positions require employees to reside within Canada.

NAIT is committed to fostering a safe environment that supports equity and cultivates inclusion through our Centre for Community and Belonging (CCB) and our Equity, Diversity, and Inclusion Strategy. We are a proud partner of the Canadian Centre for Diversity and Inclusion and Pride at Work Canada. While we encourage all qualified applicants to apply, only those being considered will be contacted. If you require any accommodations, please connect with us at