Claims Support Specialist

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

Join Our Team as a Claims Support Specialist

Are you passionate about delivering outstanding customer service? We have an exciting opportunity for a Claims Support Specialist to join our National Support Team. In this role, you'll be the first point of contact, striving to meet our customers' needs while providing excellent service.

As a key member of our Support team, you'll play a pivotal role in supporting both our customers and our business. This position forms the foundation for Claims, ensuring that Aviva's values remain at the core of our claims triage approach.

We're looking for candidates with a strong customer focus and a background in claims. Flexibility is important, as you'll need to be comfortable working both independently and as part of a wider team.

Are you ready to take on this exciting role and make a difference in our team? Apply now and become a vital part of our dedicated national team

What You'll do:

Value Creation:

• Customer Focus: Serve our customers through effective claims management, phone inquiries, and triage.

• Support our claims specialists: Assist with investigations and adapt to evolving needs.

• Enhance Customer Journey: Identify and eliminate inefficiencies, complexity, and failure demand.

• Risk Management: Identify and mitigate risks to protect both the business and the customer.

Responsibilities:

• Collaborative Environment: Thrive in a fast-paced setting, working with team members across Canada.  Collaborate closely with the Property CAT team to provide essential support during events, ensuring our customers receive the assistance they need during challenging times.

• Claims Management: Set up and assign claims across departments and nationally.

• Referral Monitoring: Monitor and triage referrals from regional claims queues and mailboxes.

• Business Understanding: Ensure that claims are assigned appropriately based on business capabilities.

• Stakeholder Communication: Communicate directly with key stakeholders (lawyers, brokers, etc.) and customers regarding claim inquiries and referrals.

• Technical Application: Apply operational policies and procedures knowledge gained through job experience or specialized training.

• Administrative Support: Perform other administrative tasks and support other departments within Claims, as needed.

What you'll bring:

• Experience: Minimum of 2+ years of administrative experience in the insurance industry preferred.

• Attention to Detail: Strong attention to detail with excellent written and verbal communication skills.

• Organizational Skills: Excellent organizational skills, along with analytical and decision-making abilities.

• Independence and Teamwork: Ability to work independently with minimal supervision and collaborate as part of a team.

• Adaptability: Ability to adapt to change and transition between tasks seamlessly.

• Pressure Handling: Ability to work under pressure and meet deadlines with flexibility.

• Proactive Improvement: Proactive in identifying improvements with a positive mindset and a can-do approach.

• Customer Focus: A strong commitment to doing the right thing for our customers.

• Technical Skills: Experience with Guidewire is an asset. Proficiency in Microsoft Office (Word, Excel, Outlook) is required.

What you'll get:

• Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

• Outstanding Career Development opportunities.

• We'll support your professional development education.

• Competitive vacation package with the option to purchase 5 extra days off per year

• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

• Corporate wellness programs to support our employees' physical and mental health

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada. 

Working at Aviva

At Aviva, we are people with a purpose. To be with you today, for a better tomorrow.

We bring this to life by ensuring managing risk is at the heart of how we all work. We love people who do the right thing for our customers and colleagues. We want people who speak up, take responsibility, and make good decisions.

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