Home Installs Administrative Assistant

Position Summary

The Home Installs Administration Assistant supports the Home Installs team by coordinating administrative, sales, and customer service functions related to installation projects. This role ensures smooth communication between customers, installers, suppliers, and store departments while maintaining an organized and efficient workflow. A positive attitude, strong organizational skills, and the ability to thrive under pressure are key to success in this position.

Key Responsibilities

Administrative Support

• Prepare and process installation project files, quotes, work orders, and invoices.
• Maintain accurate and organized records for all install projects.
• Assist with scheduling site visits, measurements, and installations.
• Track project progress and update internal systems as needed.
• Work closely with upstairs administration staff and assist as required.
• Support the Home Installs Manager with daily administrative duties and general store operations.

Customer Service & Sales

• Serve as the main point of contact for installation customers, providing professional and courteous service.
• Educate and set reasonable expectations with clients early into the consultation process
• Communicate project timelines, updates, and any changes to customers and installers.
• Handle inquiries, complaints, and follow-ups promptly and effectively.
• Ensure customer satisfaction throughout the install process.

• Assist customers in selecting and purchasing vanities, bath and kitchen accessories, and flooring.

• Provide knowledgeable advice on product options, finishes, styles, and installation services to help customers complete their renovation projects.

• Since we are a retail store, be able and willing to also serve customers on the sales floor as needed.
• Work closely with sales and installation teams to ensure product availability, accurate pricing, and proper order processing.

Coordination & Communication

• Liaise with installers, trades, and suppliers to confirm material availability and delivery schedules.
• Coordinate with in-store departments (e.g., Lumber, Hardware, Paint, Flooring) to source products for installations.
• Assist with warranty and service requests, ensuring timely resolution.
• Collaborate effectively with a team that looks to you for guidance and organization to help keep them successful in their roles.
• Ensure all product and supplies leaving/returned to the store are accounted for in inventory and billing.

Financial & Reporting

• Process payments, deposits, and project-related billing.
• Reconcile invoices from installers and suppliers.
• Ensure sales margins on products/services are in-line with targets and associated costs, like delivery charges or disposal fees are factored into this structure.
• Collect sign-off waivers and final payment from customers upon job completion.
• Prepare basic reports on job status, customer satisfaction, and budget tracking.

Qualifications

• High school diploma or equivalent; post-secondary education in business administration or a related field is an asset.
• Previous experience in retail, construction, or installation coordination preferred.
• EXCELLENT organizational skills with the ability to multitask and manage several projects simultaneously.
• Good under pressure and able to meet daily deadlines in a fast-paced environment.
• Knowledge of flooring and design would be beneficial but not required.
• Strong communication and interpersonal abilities with a team-oriented mindset.
• Proficient with Microsoft Office (Excel, Word, Outlook) and point-of-sale or project management systems.
• Knowledge of building materials, home improvement, or renovation processes is an asset.
• Positive attitude is everything — maintaining a friendly, proactive, and solution-focused approach always.

Working Conditions

• Full-time position: some flexibility may be required for customer or project needs.
• Fast-paced environment requiring attention to detail and strong time management.

Core Competencies

• Customer Focus
• Teamwork and Collaboration
• Attention to Detail
• Accountability and Dependability
• Communication
• Organization and Time Management
• Multi-Tasking
• Positive Attitude

Job Types: Full-time, Permanent

Pay: $50,000.00-$58,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match

Work Location: In person