Front Desk Reception – Medical Aesthetics

Front Desk Reception – Medical Aesthetics & Skincare Clinic

Edmonton, AB

Part-Time Including Evenings & Weekends

Training: $17/hr | Starting Rate Post-Training: $18/hr | 3-Month Review

Compensation: Competitive, based on experience

Are you passionate about skincare, beauty, and client care? Do you thrive in a fast-paced environment and love creating a welcoming experience for everyone you meet?

Forever Young, an award-winning medical aesthetics clinic, is seeking a Front Desk Reception who is enthusiastic, driven, and eager to grow with our team. Our front desk is the heart and face of the clinic—the first and last impression our clients experience—and we are looking for someone who brings positive energy, professionalism, and a genuine passion for helping people look and feel their best.

What We're Looking For:

• A candidate with a passion for the beauty and skincare industry
• Someone who is friendly and approachable
• Excellent communicator with clients and staff
• Takes initiative to learn about our advanced treatments and skincare lines
• Comfortable and confident in educating clients on services and products
• Energetic, professional, and able to work well within a team
• Comfortable on camera and excited to be part of our social media presence

Key Responsibilities:

Client Education & Consultations

• Educate clients on advanced medical-grade skincare (e.g., SkinCeuticals, ZO Skin Health, Vivier, SkinBetter, Image Skincare, EltaMD)
• Educate on skin rejuvenation treatments including:
• Injectables
• Thermage
• Clear + Brilliant
• Resurfacing treatments (Halo, BBL, Microneedling)
• Medical facials and custom skin journeys
• Perform in-clinic and virtual skin consultations using OBSERV skin analysis to assess skin concerns and build a customized treatment and skincare plan

Front Desk & Booking Coordination | Responsibilities

• Manage high-volume client bookings via phone, website, text, and social platforms
• Understand client needs and confidently recommend services and providers
• Utilize our booking system to schedule appointments, collect deposits, and ensure digital consent forms are completed
• Follow up with clients to ensure a seamless experience and satisfaction
• Greet clients with warmth and professionalism, ensuring a 5-star experience.
• Maintain accurate client records and update files as needed.
• Manage daily staff schedules and appointment flow.
• Oversee inventory management—track, order, and organize products.
• Assist in event planning, sales promotions, and seasonal specials.
• Ensure the front desk and waiting area remain clean, organized, and stocked.
• Open and close the clinic as scheduled
• Maintain a clean, professional, and welcoming environment
• Handle any client concerns or complaints with professionalism and discretion.

Social Media & Marketing Support

• Assist with filming treatments and capturing client journeys
• Comfortable speaking on camera about skincare, treatments, and results
• Collaborate with team on social media content and campaigns

Qualifications & Skills

Experience in a spa, salon, or medical aesthetics environment preferred

Strong knowledge of beauty, skincare, and medical aesthetic treatments

Excellent organizational skills with attention to detail

Ability to multitask and work efficiently in a fast-paced environment

Exceptional customer service and communication skills

Experience with Insight Salon Software (or similar booking system) is an asset

Comfortable with handling client concerns with professionalism

Hours & Availability:

• Part Time: 3-4 days per week
• Must be available to work until 8:15 PM on weekdays, and until 6–7 PM on weekends

Training & Compensation:

• 6-week training period at $17/hour to learn:
• Our booking system
• Clinic protocols
• Service offerings
• Our providers and their strengths
• Technologies and skincare lines
• Upon successful completion and team fit, starting rate increases to $18/hour

Why Join Forever Young?

• Work in a modern, luxury medical aesthetics environment
• Ongoing education in skincare, technology, and treatment protocols
• Be part of a supportive, positive, and empowering team
• Opportunity for career advancement in a fast-growing industry

To Apply:

Please submit your resume and a short note about why you'd be a great fit for this role. If you have experience with content creation or a passion for skincare, we'd love to hear about it

Job Types: Full-time, Part-time

Pay: $17.00-$18.00 per hour

Benefits:

• Dental care
• On-site parking
• Store discount

Work Location: In person