Supervisor, Business Intelligence

Worker's Compensation Board of Manitoba8 days ago

Winnipeg, MB

Mid Level

full_time

Job Summary (external):

The Supervisor, Business Intelligence provides leadership, guidance, direction and support to a team of Business Intelligence Analysts. The incumbent provides oversight and direction to the BI analysts group to ensure the deliverables produced meet the quality and analytical standards of the department. The incumbent works with the different WCB operational areas to identify their business needs and provide Business Intelligence solutions that support the WCB mission objectives.

Job Duties:

Provides leadership, guidance, direction and support to the Business Intelligence Analysts; participates in the recruitment and selection of new staff; provides training and development plans; assigns workload; coordinates, authorizes and maintains vacation, work schedules, attendance and overtime; conducts performance reviews and identifies development/training needs; and ensures quality and time service standards of the department are met.

Supports operational areas, and WCB leadership in decision making through understanding business needs and working with the direct reports to produce deliverables that enable the business area to fulfil their objectives. Directly responsible for delivering or coordinating the most complex analysis assigned to the group.

Responsible for data quality including quality of department deliverables. Works with direct reports to ensure deliverables meet analysis, data and quality standards. Identifies issues with the WCB data and works with the respective area to fix them.

Responsible for communicating with external clients if required. External clients may require explanation or clarification of information provided to them by the Business Intelligence department. These discussions assist them to understand our information and to ease their concerns in some cases.

Creates management dashboards on WCB programs.

Develops and maintains relationships with internal and external stakeholders to address business needs and continuously improve the service provided by the Business Intelligence department.

Increases the WCB data literacy across the organization by providing education to users on the WCB Business Intelligence capabilities as well as the existing data assets. Works with internal users to identify and implement solutions that enable self-service.

Proactively, develops research studies and conducts analysis to uncover new trends or perspectives on WCB data and provides findings to the appropriate business unit for review.

Oversees the implementation, maintenance and support, monitoring, and enhancements of the WCB reporting environment.

Identifies and designs new Data Warehouse tools and datasets to improve service to the business units.

Pursues personal and professional development through continuing education, attending business and technical development courses/seminars; participating in professional organizations; keeping abreast of current trends and technologies; and maintaining relationships with experts in the field.

Performs other related duties as assigned.

Qualifications:

University degree in Business Administration/Commerce, Economics, Mathematics or a related discipline

Minimum five (5) years' progressive experience in data analysis or research, including experience with SQL queries for data retrieval, with a minimum of two (2) years' experience supervising/leading data analysis activities

An equivalent combination of education and/or experience will be considered

Knowledge of supervisory techniques and principles

Knowledge of statistics and financial concepts

Proficiency in the use of a personal computer and software in a Windows environment including highly advanced proficiency in Microsoft Excel

Proficiency with database connection, data manipulation and advanced formulas

Strong analytical and problem solving skills to obtain information, evaluate data quality, develop research methods and analyse large volumes of data

Excellent verbal and written communication skills including the ability to present and explain complex information into plain language

Ability to develop reports, presentations and dashboards to graphically represent information from complex analysis

Strong interpersonal skills to work with all levels of stakeholders within WCB including delivering excellent customer service and while having empathy for the needs of the business

Ability to lead, motivate, counsel and supervise staff

Ability to think creatively and innovatively

Ability to lead, motivate, counsel and supervise staff

Ability to organize and prioritize workloads

Ability to work independently and in a team environment

Knowledge of tools such as PowerPivot, Power BI, PowerQuery and Reporting Services

Experience working in a data warehouse environment would be an asset

Detailed knowledge of WCB policies and systems would be an asset

Ability to communicate proficiently in both official languages (English & French) is an asset, but is not required

Competencies (internal only):

Essential:

Individual Leadership / Influencing

Coaching

Analysis / Problem Assessment

Planning, Organizing & Follow-up

Quality Orientation

Very Important:

Interpersonal Communication

Technical/Professional Knowledge

Important:

Client Service Orientation

Decision-Making (Judgment/Problem Solving)

Additional Information (internal):

The WCB recognizes that individuals may face barriers that hinder their full and equal participation in the workplace, and is committed to providing reasonable accommodation to all employees and candidates who are or may be disabled by one or more barriers in the workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process.

You may be asked to demonstrate your ability through competency based interviewing and/or testing.

Screening decisions are based on information outlined in your resumé and cover letter. Your work performance must be satisfactory for your application to be considered. If applying for a term position or out of a term position, please note that article 10.09d of the Collective Agreement may apply.

The work from home suitability for this position is rated as High.

Additional Information (external):

Ability to communicate proficiently in both official languages (English & French) is an asset.

A satisfactory criminal record check and verification of education will be required for the successful candidate.

The WCB is committed to building a skilled, diverse workforce with equitable representation of Indigenous persons, visible minorities, persons with disabilities, women, 2SLGBTQ+ persons and members of other equity-seeking groups. Applicants are encouraged to indicate in their covering letter or resumé if they are a member of these groups.

The WCB recognizes that individuals may face barriers that hinder their full and equal participation in the workplace, and is committed to providing reasonable accommodation to all employees and candidates who are or may be disabled by one or more barriers in the workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process.

The Workers Compensation Board promotes safety and health in Manitoba workplaces and aims to help prevent and reduce the occurrence of workplace injuries and disease. Working with its partners, the WCB promotes safe and healthy workplaces, facilitates recovery and return to work, provides compassionate and supportive compensation services for workers and employers, and ensures responsible financial stewardship.

WCBdoes encompasses what it means to work at the WCB. The WCB is proud to have employee benefits and programs that support financial and personal security, foster health and well-being, encourage involvement and support growth as an individual and member of the WCB community. The four categories of WCBdoes include: Security, Wellness, Engagement and Growth.

Job Summary (internal):

The Supervisor, Business Intelligence provides leadership, guidance, direction and support to a team of Business Intelligence Analysts. The incumbent provides oversight and direction to the BI analysts group to ensure the deliverables produced meet the quality and analytical standards of the department. The incumbent works with the different WCB operational areas to identify their business needs and provide Business Intelligence solutions that support the WCB mission objectives.

Non-profit Organizations

201-500

The workers compensation system is an injury and disability insurance system for workers and employers, paid for by employers.

The Workers Compensation Board of Manitoba was founded in 1916 with the passing of The Workers Compensation Act and officially opened in 1917. The program is the result of a Canadian compromise struck in the early twentieth century and maintained to this day – injured workers gave up the right to sue their employers in exchange for guaranteed no-fault benefits in the event of a work related injury or illness, and employers agreed to pay for the system, in exchange for protection against lawsuits.