Primary Care Manager

Edmonton Southside Primary Care Network – Primary Care Manager

The Edmonton Southside Primary Care Network was the first PCN in Alberta. Over the past 17 years, the ESPCN has grown to become the largest PCN in Edmonton and consists of a team of health care professionals who are passionate about creating healthier communities. Each member of our team of healthcare providers plays a specific role in improving, coordinating, and delivering primary health services.

Our Vision is "to be the trusted cornerstone of a healthy community". Our employees are exceptional and describe their colleagues as respectful, passionate, collaborative, and dedicated. Now's your chance to join our amazing team of health care professionals as we lead in the provision of primary care through collaboration, innovation, and teamwork, creating healthy patients and satisfied providers. We are currently seeking a full-time, temporary Primary Care Manager to join our team This will be a 12-month contract.

Position Overview:

The Primary Care Manager is responsible for the implementation of strategic and operational objectives of the PCN across medical homes through management of multidisciplinary teams, relationship development with member physicians, and leadership and engagement in medical home optimization efforts. Reporting to the Clinical Director and working in collaboration with the management team, the Primary Care Manager is responsible for the integration of PCN programs and processes. The Primary Care Manager also collaborates with the Quality Improvement team and Clinical Educator team towards Medical Home Optimization within member physician clinics.

The portfolio for this role will not include the Central Office and will include a portfolio of member physician clinics, management of a team of multidisciplinary providers and may include program leadership. The Primary Care Manager will work with member physicians, multidisciplinary team members, clinic office staff, and local and regional programming to ensure a high quality of evidence-based health care to the practice population.

Key Roles and Responsibilities:

People Leadership and Team Development

• Provides support to each member of their team to ensure they are functioning to full scope and utilizing their strengths most effectively so that the team operates at an optimal level.
• Identifies staffing resources required, and participates in recruitment, including interviewing and selection of candidates. Provides appropriate orientation of new team members through planning and collaboration with Clinical Educators.
• Encourages team members to access educational opportunities, including case conferences (if clinical), in-services, and external courses / conferences that align with their professional development goals.
• Responsible for own professional development through a variety of strategies highlighted in personal development plan.
• Assists in the implementation of strategies for improving the quality and provision of care for the practice population.
• Builds dynamic and highly engaged collaborative relationships with medical homes; engages teams and member physicians in ESPCN priority initiatives to optimize delivery of primary care services.
• Understands practice protocols including assessments; initiates and implements management strategies and provides appropriate follow-up.
• Makes professionally autonomous and principle-based decisions to enhance program integration in member physicians' offices.
• Chairs monthly discipline meetings, committee meetings, and team meetings.

Program Development & Implementation

• Participates and, where appropriate, leads in the development, implementation, and evaluation of appropriate, efficient, and valued PCN programming such as clinical programs and quality improvement initiatives.
• Develops and implements relevant and necessary protocols and procedures required for consistent service delivery.
• Identifies the necessary resources and recommendations related to program areas to the Clinical Director.
• Works with the Evaluations Manager to ensure appropriate program metrics are identified, tracked, and evaluated on a regular basis. Responsible for the management of program reporting.
• Provides input/feedback to Clinical Director related to system integration needs and challenges. Supports and participates in system integration and collaboration initiatives at the clinic and team level.

Management

• Works collaboratively and effectively with other Primary Care Managers and clinic teams to ensure that all processes are consistent across the teams and mitigates duplication of effort between teams.
• Assists in the development of policies and protocols for primary care providers.
• Along with other team members, coordinates with Alberta Health Services and other zone partners to ensure relevant regional programming is effectively used.
• Ensures the maintenance of accurate records and documentation related to decision-making and critical communications.
• Effectively represents the team as needed, with internal (e.g. PCN member physicians) and external (e.g. Alberta Health Services) stakeholders.
• Point of contact for all issues / concerns of patients for which the team is responsible.
• Manages human resource administration such as scheduling, vacation requests, coverage, and payroll / time management for direct reports.
• Provides continuous feedback to team members, both positive and constructive, through regular 1 on 1 meetings, annual performance reviews, and where necessary, develops and implements performance management plans to address performance concerns.
• Effectively resolves all staff and team issues and concerns, working collaboratively with the Clinical Director.
• In collaboration with the Finance & Administration Manager, manages annual budget projections and expenditures.
• Rotating duty as expenditure officer.
• Provides support and coverage for other managers when they are absent.

Experience, Skills & Qualifications:

• Baccalaureate degree in recognized health discipline; Masters' degree is preferred.
• Current Registration with applicable College regulated under the Health Professions Act of Alberta (preferred)
• Preference given to those with 2+ years' leadership/management experience.
• Experience in some or all of the following areas is desirable:
• Primary Care/Community health care
• Mental Health
• Chronic Disease (i.e. Diabetes, Cardiovascular disease, COPD/Asthma)
• Strong relationship-building skills with healthcare professionals, clients and other members of the community
• Ability to make evidence-based decisions and monitor clinical standards
• Ability to make principle-based decisions based on operational and strategic objectives
• Should behave responsibly, be accountable and have excellent written and verbal communication skills, problem solving and critical thinking skills
• Ability to navigate ambiguity and manage conflict
• Experience in change management is a definite asset
• Knowledge, skill and proficiency with Microsoft Office 365 and electronic medical records
• Ability to develop new skills and apply theory to practice
• Understand confidentiality and the Alberta privacy laws and act according to those laws and internal policies

Other Requirements

• Current CPR
• Must have own vehicle and valid driver's license
• Flexible work hours including occasional weekends and evenings

How to apply?

If this position is of interest to you, please apply with your resume and cover letter on Applications will be accepted until December 8, 2025.

We thank all interested applicants, however only those selected for an interview will be contacted. If you have additional questions, please reach out to your Primary Care Manager or Human Resources.

Why Work for Us?

Employees of the ESPCN enjoy a competitive salary and benefits package, which includes health and dental benefits, flexible spending account, eligibility to contribute to our group RRSP and TFSA plans and receive an employer match, generous vacation and personal time off allowances, education days, and professional development opportunities.

The ESPCN is a respectful and inclusive workplace. The ESPCN team is committed to employment equity. We encourage applications from all qualified candidates including, 2SLGBTQ-identified persons, persons with disabilities, First Nations, Inuit and Métis individuals, and members of Black and other racialized communities, and individuals who speak languages other than English.

Job Types: Full-time, Fixed term contract

Contract length: 12 months

Pay: $107,012.33-$128,469.74 per year

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Paid time off
• RRSP match
• Vision care
• Wellness program

Work Location: In person