Assistant Manager

1 week ago

Scarborough Ontario MH A Canada Tim Hortons Full time $45,000 - $70,000 per year

ROLE DESCRIPTION: ASSISTANT RESTAURANT MANAGER

The Tim Hortons Assistant Manager position assists in managing all aspects of a restaurant's operation in order to ensure that Tim Hortons' standards around people, product, cleanliness and an Exceptional Guest Experience are fulfilled. The Assistant Manager will also assist in sustaining, directing, and increasing sales growth and profit levels. 

Job Summary:

  • We are seeking a highly motivated and experienced Restaurant Assisitant Manager to support the General Manager in overseeing daily operations, ensuring exceptional customer service, and driving team performance.

Duties and Responsibilities:

  • Supervising staff, including scheduling , training, and performance management.
  • Ensuring high standards of customer service and addresing customer inquires or complaints.
  • Managing inventory, ordering supplies, and controlling costs.
  • Assisting with opening and closing procedures, including cash handling and balancing.
  • Contributing to staff development and professional growth.

Required Skills:

  • Strong leadership and communication skills.
  • Excellent customer service and interpersonal skills.
  • Ability to work under pressure and manage multiple tasks.
  • Knowledge of food safety and hygiene regulation.
  • Experience with inventory management and cost control.
  • Must be able to lift 25lbs
  • Customer experience background preffered.
  • Minimum 3 years of previous leadership and management experience in a busy Quick Service Restaurant.
  • Friendly and outgoing.
  • Fexible schedule.
  • Regular weekend availability is a requirment.

Health & Safety 

  • Works in compliance with the occupational health and safety legislation 
  • Uses or wears personal protective equipment or clothing as required 
  • Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone 
  • Knows, understands and follows safe work practices and procedures 
  • Reports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Owner 
  • Responds to and corrects unsafe acts and conditions 
  • Enforces employee compliance in regard to the restaurant's health and safety policies and procedures 
  • Initiates performance counseling and takes disciplinary actions for non-compliance in matters related to health and safety 
  • Assists the Restaurant Manager with incident investigations, workplace inspections, and formulating action plans to deal with health and safety deficiencies and for improvement to the restaurant's health and safety practices and program 

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