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Customer Service Agent
2 weeks ago
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our customers, ensuring their needs are met efficiently and effectively. This role requires strong communication skills, attention to detail, and the ability to handle various customer inquiries with professionalism.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Provide accurate information regarding products and services, assisting customers with their needs.
- Perform data entry tasks to maintain accurate customer records and transaction details.
- Utilize analysis skills to identify customer issues and provide effective solutions.
- Engage in upselling opportunities by promoting additional products or services that meet customer needs.
- Maintain a high level of phone etiquette while communicating with customers.
- Collaborate with team members to enhance the overall customer experience.
- Handle complaints and resolve issues in a professional manner, ensuring customer satisfaction.
Experience
- Previous experience in customer service or a related field is preferred.
- Bilingual candidates (English/Spanish/French/Hindi) are highly desirable to better serve our diverse clientele.
- Strong communication skills with the ability to convey information clearly and effectively.
- Familiarity with sales techniques and upselling strategies is a plus.
- Proficiency in data entry and basic computer skills is essential.
- Multilingual abilities are an advantage, enhancing our capacity to assist a broader range of customers. Join us in delivering outstanding service and support to our valued customers
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Expected hours: 20 – 40 per week
Work Location: In person
