Retail Store Sales Representative

WHO WE ARE
Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum, ranking among the top 10 cultural institutions in North America. At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement. As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens, showcased in over 40 galleries and exhibition spaces. We are committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present and shared future.

As we continue to work toward our goals to transform and evolve as one of the world's foremost 21st-century museums, we seek passionate and dynamic team members who embody our mission and values.

WHO WE NEED
We are seeking Retail Store Sales Representatives to join our ROM Retail team. In this role, you will play a key part in creating a memorable shopping experience for our visitors, members, and guests, driving sales, promoting ROM products, and maintaining a welcoming, polished retail environment.

The ideal candidate is enthusiastic, sales-driven, and results-oriented. You are service-oriented and passionate about culture, the arts, natural history, and science. You bring a proactive, energetic approach, feel confident approaching guests to build connections and make product recommendations, and take pride in keeping the retail space clean, organized, and visually appealing.

You will represent ROM's brand through warm, engaging interactions that connect our products and exhibitions to the stories of humanity. You thrive in a dynamic retail environment and are excited to contribute to meeting daily sales goals, maintaining store presentation standards, and providing exceptional guest service.

If you enjoy connecting with people, have a natural ability to sell, and thrive in fast-paced, public-facing environments, this is an excellent opportunity to help bring the ROM experience to life through exceptional service, storytelling, and retail excellence.

HOW YOU WILL MAKE AN IMPACT

• Provide outstanding customer service by assisting visitors, members, and shoppers in selecting products and completing purchases accurately and efficiently.
• Actively engage guests, initiate conversations, and recommend products to drive sales.
• Communicate knowledgeably about ROM retail products, museum galleries, and exhibitions, helping visitors connect with the ROM experience.
• Promote ROM memberships, seasonal products, and special merchandise collections to increase sales and guest engagement.
• Welcome and assist visitors in managing store flow, including during peak periods, to ensure a positive, organized shopping environment.
• Maintain a clean, tidy, and visually appealing sales floor, ensuring merchandise is neatly presented and store standards are consistently upheld.
• Package products safely and ensure all transactions are handled professionally and accurately.
• Participate in regular retail, sales technique, and customer service training sessions and team meetings.
• Report product shortages or customer concerns to the Assistant Manager promptly for resolution.
• Support online order fulfillment by preparing merchandise and assisting guests with seamless in-store pick-up of e-commerce orders.
• Demonstrate personal initiative, reliability, and a goal-oriented mindset.

WHAT YOU BRING

• High school diploma or equivalent required; certification in retail, hospitality, tourism, or customer service is an asset.
• Minimum one (1) year of experience in retail, hospitality, tourism, or customer service.
• Proven ability to meet sales goals or actively promote products/services; confident engaging guests and recommending purchases.
• Strong attention to detail in handling transactions, stocking merchandise, and upholding store visual and cleanliness standards.
• Strong communication and interpersonal skills, with a passion for creating welcoming and inclusive guest experiences.
• Ability to handle customer inquiries and resolve issues tactfully and diplomatically.
• Comfort working in high-traffic, fast-paced environments, with the energy and stamina to be on your feet and actively assist visitors throughout your shift.
• Flexible availability, including weekends, holidays, and occasional evenings.
• Ability to prioritize scheduled shifts at the Museum (up to 24 hours per week) and reliably commit to regular availability during ROM operating hours, including weekends, holidays, and peak visitation periods.
• Team-oriented mindset with enthusiasm for representing ROM's mission and brand.
• Pride in maintaining a clean, organized workspace and high attention to detail.
• Proficiency in English; additional language skills, especially French, are an asset.

SALARY & TERMS OF EMPLOYMENT

START DATE: December 2025
OPEN DATE: October 31, 2025
CLOSE DATE: Open until filled
STATUS: Part-time, Contract
EMPLOYEE GROUP: OPSEU Part-time Local 543
HOURLY RATE: $ $25.73
SCHEDULE: up to 24 hours weekly
PROBATIONARY PERIOD:  420 hours or six (6) months
LOCATION (onsite): Toronto, ON

WHAT TO EXPECT IN OUR INTERVIEW PROCESS

Hiring Event & Realistic Job Preview

Selected candidates will be invited to participate in a half-day group hiring experience that includes a realistic job preview, a brief skills assessment, and an opportunity for a 1:1 conversation with a member of the hiring team. This interactive session is designed to help candidates gain insight into the role and to demonstrate their strengths in a supportive environment. 

• Cultural engagement: Daily interactions with Toronto's diverse culture and international visitors offer insights into social and cultural trends. We champion inclusive community programs and connections through diverse experiences.
• Continuous learning: At ROM, expertise and continuous skill development are paramount. Our culture of curiosity and open-mindedness fosters growth beyond traditional career paths.
• Passion & fulfillment: Our work in preserving and curating cultural narratives brings deep satisfaction. We are passionate about the arts, global history, cultural diversity, and leveraging digital technologies to enhance accessibility.
• Team & culture: ROM promotes a positive workplace with collaborative, supportive teams that encourage creativity and innovation. We value new ideas and collective problem-solving.
• Academic collaboration: We are committed to education, partnering with universities and providing student resources, underscoring our dedication to research and accessibility.

If you're excited about this role, even if your experience differs from the specific requirements, we encourage you to apply. We're keen to meet candidates who can contribute their talents to our goals, and will consider an equivalent combination of knowledge, skills, education, and experience.

COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, & ACCESSIBILITY
At ROM, we embrace diversity in our exhibits, communities, and teams. We encourage applications from racialized persons, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, and those who can further diversify our ideas. We are committed to equitable employment opportunities and a workplace free from discrimination and harassment.

We welcome and accommodate candidates with disabilities throughout the selection process. Please contact us at [email protected] for assistance.

Apply today and help us create a collaborative, diverse, inclusive, and equitable space where creativity and learning flourish.

Only candidates selected for an interview will be contacted. Please note that all candidates receiving a verbal job offer will be subject to a background check. This includes a criminal background check and verification of professional references, and, other checks depending on the role.

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