Retail Sales Associate

About Healthcare Solutions

At Healthcare Solutions, we help people live better lives. We provide home medical and rehab products and education to support the well-being and independence of those with injuries and disabilities. Our services include medical equipment sales, repair, rentals, and home installation.

Be part of a dedicated team that is driving change and growth in the home health industry. As a Retail Sales Associate, you'll have the opportunity to make a real difference in our customers' lives while advancing your skills and career in a supportive and dynamic environment.

• Competitive compensation with potential sales bonuses
• Paid personal days
• Employee discounts
• Social events and operating hours that support your life-work balance
• Medical benefits
• Life Insurance and optional disability coverage
• GRSP
• Growth opportunities

About the role

We're looking for a driven, enthusiastic and compassionate sales professional.

If you're looking for growth opportunities in a field focused on others' health and well-being, we could be a great fit

As a Retail Floor Associate you'll be the first point of contact for customers walking into our retail stores and will collaborate on a team to build customer relationships and help people find health product solutions. You'll develop expertise in products not limited to orthopedic bracing, compression, mobility aids, and wound and continence care, and use your knowledge to educate, assess, measure, fit, and empower customers with products that make a difference.

What you'll do

• Customer-Centric Sales: Build positive customer relationships, empathetically assess customer needs, deliver product education, recommend tailored solutions, and upsell and cross-sell appropriate items and services.
• Product Mastery: Expand and develop your technical understanding of home medical products to accurately suggest, measure, and physically fit customers with solutions, and provide education on proper use and maintenance.
• Merchandising: Keep displays and merchandise looking fresh, full, visually inviting, and easy to navigate.
• Order Management: Process customer orders and payments, manage store pickups, backorders, and returns, count inventory, and create and maintain accurate customer records in our systems.
• Value-Added Offerings: Manage equipment rentals, support basic mobility safety assessments, and confidently refer customers for services from ostomy consultation to home modification.
• Team Collaboration and Training: Foster a results-oriented team culture, sharing knowledge and supporting your own team as well as collaborating across departments to enhance the customer experience.

Skills & abilities

• Adaptable, compassionate, and customer-focused.
• Excellent communication and interpersonal skills.
• Ability to quickly learn and use new information and procedures.
• Proficient computer skills and the ability to quickly learn new technology.
• Detail-oriented with strong organizational and task management skills.
• Proven team collaboration skills.
• Basic mathematical skills.
• Safely lifting/pushing/pulling up to 50 lbs independently.
• Safely standing/walking/crouching/kneeling for extended periods.

Education & experience

• High school diploma.
• 2+ years proven customer service experience.
• Point-of-sale experience (Shopify POS experience is an asset).
• Experience upselling, cross-selling, and merchandising.
• Previous training in company products, services, and fulfillment channels is an asset.
• Previous training in a relevant medical field may be an asset.
• Standard First Aid certificate is an asset.

Location: North Edmonton

Workplace Type: On-site

Job Type: Permanent. Full-Time

Availability: Monday - Saturday, 5 days/week