Product Assurance Manager

1 week ago

Toronto, Ontario, Canada Kepler Communications Full time $120,000 - $180,000 per year
At Kepler Communications, we're not just imagining the future of connectivity - we're leading it
Our mission is to provide real-time Internet access in space, enabling a new era of data-driven exploration and innovation. With 23 satellites already launched and a next-generation optical network on the way, we're creating the infrastructure that will power the space economy for decades to come. 
Technology is only part of the story. What sets Kepler apart is our team: bold thinkers, skilled builders, and passionate problem-solvers who thrive on pushing the boundaries of what's possible in space. We believe great ideas come from diverse perspectives, and we're committed to creating an environment where you can grow, lead, and make a global impact. 
If you're ready to reach higher, move faster, and do work that shapes the future space economy - this is your launchpad. Come build the future with Kepler 
What We Offer: - Competitive compensation with a robust equity plan to share in our success.  - Comprehensive coverage for health, dental, and vision insurance—including dependents.  - Unlimited vacation, supportive parental leave policy, and company-wide holiday shutdown.  - Semi-annual company-wide parties and frequent in-office team events.  - Relocation packages available for approved roles.  - $1,500 annual professional development fund to support your growth.  - Fully stocked Toronto office kitchen with snacks, drinks, games and top-notch kitchen appliances.  - Town Halls, Celebration Calls, and Company-wide events to stay connected and engaged.  - We're a certified Great Place to Work, five years in a row
As part of Kepler's continued growth and commitment to quality, reliability and safety, we are looking to appoint a Product Assurance Manager in our Toronto HQ. In this role, you will develop and execute comprehensive mission and product assurance plans, working closely with customers, suppliers and a multidisciplinary IPT to identify, address and resolve risks and mission/flight assurance concerns.
As we shift our focus from R&D to production, the Product Assurance Manager will also play a key role for the wider company, working closely with leaders across engineering and operations to ensure that that we are positioned to deliver reliable, fault-free products. Key Responsibilities:
  • Act as the primary point of contact for all quality-related matters with the customer
  • Develop and implement product assurance strategies, plan and procedures aligned with the project requirements and industry standards (ECSS, ISO 9001, AS9100, IPC)
  • Ensure quality compliance throughout all the phases of the product lifecycle including design, manufacturing, assembly, integration and test
  • Monitor, report and assist in the resolution of non-conformances using structured processes
  • Lead and participate in internal and external quality audits, FMEA and PFMEA processes
  • Organize and chair key PA milestone reviews, including EQSRs (Equipment Qualification Status Reviews), MRRs (Manufacturing Readiness Reviews), IRRs (Integration Readiness Reviews), TRRs (Test Readiness Reviews), and QRs (Qualification Reviews)
  • Develop plans and strategies for Reliability, Availability, Maintainability and Safety activities interfacing with Kepler systems engineering team.
Required Skills & Qualifications:
  • 8+ years of experience in product assurance or quality management preferably in the aerospace or satellite industry
  • Strong knowledge of industry best practices and certifications in product assurance, as well as knowledge of industry standards
  • Familiarity with lifecycle management of key institutions such as European Space Agency or NASA.
  • Familiarity with configuration management techniques
  • Proficiency in quality management tools and methodologies (e.g. Six Sigma, FMEA, FRACAS)
  • Demonstrated expertise in decision-making and effectively conveying those decisions to both suppliers and customers
  • Strong confidence in engaging with customers, fostering robust relationships
  • Exceptional negotiation skills paired with superior communication abilities
  • A high level of flexibility, responsibility, and a proactive work ethic, capable of working both independently and in an organized manner
Use of AI in Recruitment At Kepler Communications, all hiring decisions are made by people. Human recruiters are involved in every step of our recruitment process. We use AI-based tools (such as Lever AI and HireEZ) to assist with the initial review of applications by ranking candidates based on job-relevant criteria. These tools support - but do not replace - human judgment.
Employment Equity & Accommodation Statement  Kepler Communications is an equal opportunity employer committed to building a diverse and inclusive workplace. We welcome applications from all qualified individuals, including women, Indigenous peoples, persons with disabilities, members of visible minorities, and people of all sexual orientations and gender identities. 
If you require accommodation during any stage of the recruitment process, please contact our People & Culture team at [email protected], and we will work with you to meet your needs.  We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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