Technical Writer

2 weeks ago

Markham, Ontario, Canada YuJa Full time $50,000 - $100,000 per year

About Us

YuJa, Inc. is a leading provider of cloud-based digital compliance and accessibility solutions for regulated sectors worldwide. Serving clients in higher education, K-12, government, and healthcare, YuJa enables organizations to meet evolving regulatory demands while delivering engaging, secure, and accessible digital experiences. Our platforms such as Lumina (video), Panorama (LMS accessibility), EqualGround (governance), and Verity (proctoring) are rigorously tested for compliance, audited, and secured.

For over a decade, YuJa has been dedicated to building not only innovative digital compliance and accessibility solutions, but also a workplace where our people can thrive. We invest in our employees by fostering career growth, continuous learning, and opportunities for advancement. Our culture is rooted in collaboration, inclusivity, and belonging, where every team member's contributions are valued and their voices are heard. Just as we help institutions and organizations worldwide achieve their goals, we are equally committed to supporting the success of our people and making a positive impact in the communities we serve. Meet the YuJa family here and see what makes YuJa special

About the Role

We're looking for a skilled Technical Writer with experience crafting high-quality documentation and RFP responses that communicate complex information with clarity and precision. In this role, you will be responsible for creating, maintaining, and enhancing both client-facing and internal documentation to support our growing suite of products.

Your key responsibilities will include:

  • Product Documentation: Create and maintain comprehensive guides, FAQs, and release documentation using Zendesk, ensuring accuracy, completeness, and ease of understanding.
  • Content Updates: Revise and update existing documentation to reflect product enhancements, maintaining consistency in tone, formatting, and technical accuracy.
  • RFP Writing and Documentation: Create accurate, persuasive, and well-structured RFP responses, ensuring alignment with company messaging and client needs.
  • Release Communications: Draft admin alerts and customer notifications to inform institutions about new features, improvements, and upcoming releases.
  • Collaboration: Partner with UX designers to refine interface text, assist with mockups, and ensure all user-facing language is intuitive and accessible.
  • Technical Accuracy: Work closely with product teams to translate complex technical information into clear and concise documentation.
  • Client Communication: Collaborate with Client Success and Support teams to ensure client-facing materials (particularly around feature requests or bug fixes) are transparent, accurate, and professional.
  • Preferred: Apply UX writing principles to improve the user experience and ensure all written content aligns with design and usability best practices.

About You

  • 1–2 years of relevant experience as a Technical Writer, preferably in a technology or SaaS environment.
  • Exceptional command of the English language, with proven ability to craft polished, professional, and persuasive content.
  • Demonstrated ability to grasp complex technical concepts and communicate them clearly to both technical and non-technical audiences.
  • Experience managing RFP responses, ensuring submissions are well-organized, compliant, and compelling.
  • Ability to manage multiple simultaneous projects under tight deadlines, maintaining high standards of quality and consistency.
  • Strong editing, proofreading, and formatting skills with meticulous attention to accuracy.
  • Comfortable working cross-functionally with engineering, product, UX, and client success teams.
  • Working knowledge of Zendesk is preferred; familiarity with Confluence and WordPress is an asset.
  • A degree in English, Communications, Technical Writing, or a related field is preferred.

Why You'll Love Working Here

YuJa is a multiple-time honoree on Forbes' list of Best Start-Up Employers in America. We offer a competitive compensation package that include a base salary starting at CAD 50,000/year and comprehensive benefits and engagement opportunities.

Comprehensive Benefits:

  • Health, vision, and dental benefits, 100% employer-paid
  • Additional benefits include RRSP, gym subsidies, and more
  • Work-life balance including flexible work hours to create an ideal work-life balance
  • Paid sick days and flex days

Team Engagement:

  • Fun activities and celebrations, including Canada Day Trip, Saint Patrick's Day Party, Halloween Costume Contests, Holiday Dinner Party, and more
  • Office perks including company-provided snacks, drinks and events
  • Employee recognition programs, such as gift cards and "Employee of the Week" rewards
  • Professional growth including continuous learning opportunities and reimbursements to support personal and professional development
  • Hands-on experience working with senior-level business leaders

Schedule

This is an office-based role with standard hours from Monday to Friday.

How to Apply

This job is exclusively directed towards candidates already in Canada. You may apply directly online via this site by submitting your resume and academic transcripts. If any questions, please send an email to

YuJa is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

  • Technical Writer R&D

    4 hours ago

    Markham, Ontario, Canada SGS Full time

    Company Description We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Job Description The...

  • Technical Writer

    11 hours ago

    Markham, Ontario, Canada Net2Source (N2S) Full time $54,000 - $60,000 per year

    **Join a Global Leader in Workforce Solutions - Net2Source Inc.Who We Are**Net2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap...

  • Co-op Technical Writer

    2 weeks ago

    Markham, Ontario, Canada Perseus Group, Constellation Software Full time $40,000 - $60,000 per year

    CO-OP TECHNICAL WRITER (work term of: January 2026– December 2026)  THE POSITION  The Technical Writer for this co-op program describes the software's functionality from an end user perspective for maximum usability in Service Release documentation. The content involves homebuilding software applications, with core modules such as accounting, sales,...

  • Technical Writer R&D

    7 days ago

    Markham, Ontario, Canada SGS Full time $60,000 - $85,000 per year

    We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.Job DescriptionThe Technical Writer position...

  • Technical Writer R&D

    7 days ago

    Markham, Ontario, Canada SGS Full time $60,000 - $90,000 per year

    Company Description We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Job Description The...

  • Technical Writer R&D

    1 week ago

    Markham, Ontario, Canada SGS Full time $65,000 - $110,000 per year

    Company Description We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Job Description The...

  • Technical Writer

    6 days ago

    Markham, Ontario, Canada LanceSoft, Inc. Full time $280,000 - $294,000 per year

    Pay Rate:$50.00/hr to $57.00/hr on T4Location:Markham, Canada - (hybrid)Job RequirementsTop 3-5 Must Have SkillsExperience with structured content development using DITA methodologies and toolsCCMS tool usage - knowledge about DITA concepts, keys, content reuse, conditionsProficient with XML authoring. handling multiple publication output formats (HTML,...

  • Technical Writer

    3 weeks ago

    Markham, Canada US Tech Solutions Full time

    1 day ago Be among the first 25 applicants This range is provided by US Tech Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$40.00/hr - CA$50.00/hr Direct message the job poster from US Tech Solutions Matching professionals with opportunities Duration: 12+ Months contract...

  • Technical Writer

    15 hours ago

    Markham, Canada Pancap Pharma Full time

    Pancap Pharma Inc. is a leader in specialty contract manufacturing of pharmaceutical dosage forms. The company began its contract manufacturing operations in January of 1994 and since then has translated experience into quality production for a wide range of clients. From concept to full package delivery, we have the experience and commitment to meet the...

  • Technical Writer

    2 weeks ago

    Markham, Canada Infotree Global Solutions Full time

    Technical Writer (Product Experience) – 12‑Month Contract Toronto, Ontario, Canada Salary: CA$75,000.00–CA$90,000.00 Employment Type Contract Seniority Level Mid‑Senior level Industry Information Services Qualifications Experience in technical writing in a technical field for 2–4 years. Expertise in structuring content using DITA methodologies and...

  • Technical Writer

    1 week ago

    Markham, Canada Lorex Technology Inc. Full time

    **Company Description** Proudly Canadian-founded, the Lorex team across North America is committed to the design, development, and deployment of ingenious smart home security and business monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We achieve this by continuing to produce innovative solutions, all backed by...

  • Senior Technical Writer

    3 weeks ago

    Markham, Canada Redwood Software Full time

    Join to apply for the Senior Technical Writer role at Redwood Software At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform...

  • Senior Technical Writer

    3 weeks ago

    Markham, Canada Redwood Software Full time

    Join to apply for the Senior Technical Writer role at Redwood Software At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform...

  • Technical Writer

    4 days ago

    Markham, Canada Genesys Full time

    **Technical Writer**: **Responsibilities**: - Acquire and organize basic source material for transformation and synthesis into customer-facing documentation that meets a high standard for accuracy and readability. - Work closely with Documentation Managers, Development, QA, and Product Management to ensure appropriate creation and timely deliverables to...

  • Technical Writer

    2 weeks ago

    Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Taskify AI Full time

    Technical Writer Join to apply for the Technical Writer role at Taskify AI Shape the Future of AI - From Anywhere & Earn up to $35/hr Now, we’re hiring English Writers to join our global freelance contributor network. We are on a mission to improve the intelligence & safety of AI models like ChatGPT. We connect talented contributors with the world’s...

  • Co-op Technical Writer

    3 weeks ago

    Markham, Canada EWS Group Full time

    Co-op Technical Writer page is loaded## Co-op Technical Writerlocations: Markham, Ontario - CANtime type: Full timeposted on: Posted 4 Days Agojob requisition id: R47255**CO-OP TECHNICAL WRITER (work term of: January 2026– December 2026)****THE POSITION**The Technical Writer for this co-op program describes the software’s functionality from an end user...

  • Co-op Technical Writer

    3 weeks ago

    Markham, Canada EWS Group Full time

    Co-op Technical Writer page is loaded## Co-op Technical Writerlocations: Markham, Ontario - CANtime type: Full timeposted on: Posted 4 Days Agojob requisition id: R47255**CO-OP TECHNICAL WRITER (work term of: January 2026– December 2026)****THE POSITION**The Technical Writer for this co-op program describes the software’s functionality from an end user...