Security Guard Supervisor

Company Overview:

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions

Start your phenomenal career with Allied Universal today

Allied Universal is currently searching for a Security Guard Supervisor - Luxury Mall. 

Position: Full-Time, Permanent

Pay-rate: $23.00 to $24.00 per hour

Location: North York, ON

Shift: Overnights

About the Role

We are seeking an experienced, professional, and highly engaged Security Guard Supervisor - Luxury Mall to join our team at a premier luxury shopping centre in the heart of Toronto. The successful candidate will play a critical role in ensuring a premium guest experience through exceptional leadership, proactive safety oversight, and a commitment to excellence in service delivery.

As the Security Guard Supervisor, you will oversee day-to-day security operations, support performance development, respond to incidents, and ensure compliance with legislation, site standards, and client expectations. You will act as a visible leader and ambassador of both public safety and customer service.

Key Responsibilities

Leadership & Team Management

• Provide direct supervision, coaching, and support to a team of security guards.
• Conduct on-shift briefings, assign patrol responsibilities, and ensure operational readiness.
• Assist in staff onboarding, performance evaluations, coaching conversations, and ongoing development.
• Maintain a positive, professional culture aligned with luxury brand expectations.

Safety & Security Operations

• Ensure the safety of guests, tenants, and employees through proactive patrols and monitoring.
• Respond to emergencies, disturbances, medical events, alarms, and escalations in a calm, controlled manner.
• Lead incident response, ensuring accurate documentation and follow-up.
• Oversee key control, access management, CCTV use, and adherence to privacy and security protocols.

Customer Service & Client Engagement

• Provide service that reflects the standards of a luxury retail environment—professional, discreet, and attentive.
• Support tenants and guests with inquiries, directions, escorts, and security requests.
• Build and maintain positive working relationships with mall management, retailers, contractors, and emergency services.

Compliance & Reporting

• Ensure enforcement of site rules, policies, and relevant legislation including the Trespass to Property Act, Criminal Code of Canada, and OHSA requirements.
• Complete detailed, accurate reports including incident logs, shift summaries, and escalation documentation.
• Participate in audits, hazard assessments, and continuous improvement initiatives.

Qualifications & Experience

Required:

• Minimum 1-2 years in a supervisory, team lead, or acting supervisor role.
• Valid Ontario Security Guard License in good standing.
• Valid First Aid & CPR (Level C).
• Demonstrated experience working in one of the following environments: luxury retail, shopping centres, hospitality, corporate security, or high-profile public venues.
• Strong written and verbal communication skills.
• Ability to work rotating shifts, including evenings, weekends, and holidays as required.

• Must be eligible to work in Canada and pass a comprehensive background check.

• Standard/Emergency First Aid and CPR certification.

• Must be eligible to work in Canada up to 40 hours a week. 

• Must be at least 18 years old. 

• Physically fit: able to stand/walk for long periods, climb stairs, and occasionally lift/carry up to 20 kg.

Ideal Candidate Profile

We are looking for someone who is:

• Professional and polished in demeanor, appearance, and communication.
• Calm under pressure with strong situational awareness.
• Confident in decision-making and able to provide direction while maintaining team morale.
• Service-driven, with a hospitality mindset and respect for the mall's luxury brand culture.
• Reliable, accountable, and ethical, with a high standard of confidentiality and integrity.

What We Offer

• Competitive compensation and benefits package
• Opportunities for advancement, development, and specialized training
• A prestigious work environment with a strong culture of professionalism
• Supportive leadership and access to ongoing resources and training

Allied Universal is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.