HVAC Service Technician

O'Dell HVAC Group has Service teams in Burlington, London, Mississauga, Waterloo and Ottawa. Please indicate your preferred location in the application questions. This is an open posting for applications for the HVAC Service Technician role for any of our office locations.

Who We Are

O'Dell HVAC Group is a well-established HVAC equipment representative, partnering with engineers, building owners, and contractors across Ontario. Our success is fueled by our people-first culture, where teamwork, innovation, and professional growth are at the core of everything we do.

Why Work for O'Dell HVAC Group?

As one of Canada's Best Managed Companies, we offer our employees:

• Competitive Salary – We recognize and reward contributions to our success.

• Comprehensive Benefits, Health Spending Account, & RRSP Plan – We invest in your well-being and future.

• Company Vehicle - Enjoy the convenience of a company vehicle for all work-related travel.

• Professional Development – We support continuous learning and career growth for all roles.

• Company-Wide Holiday Shutdown – Enjoy paid time off during the holiday season.

• Summer Fridays – Wrap up early on summer afternoons

We are seeking an HVAC Service Technician to join our Service team. Reporting to the HVAC Service Manager, you will be working with our contractors during installs, start-ups, and helping services run smoothly from day one. You'll provide expert support in the field and over the phone, troubleshoot technical issues, and get hands-on with industry-leading products.

This role is not an on-call position - regular working hours are on-site between 8:00am and 5:00pm, Monday to Friday.

What You'll Be Doing

• Be the expert voice for customers on the O'Dell product lineup

• Startup and commission new systems alongside contractors, ensuring everything runs smoothly and safely

• Offer virtual or phone support to installers and technicians for assistance with wiring, piping, programming, and general troubleshooting

• Collaborate with our Sales team to assist with product layout and integration across a wide range of products

• Connect with our manufacturers to obtain technical information and support materials

• Attend customer sites to provide hands-on support during installs, commissioning, troubleshooting, and additional responsibilities as required

• Assist with processing warranty claims by working closely with contractors and our internal team to keep the process moving in a timely manner

• Travel to manufacturer facilities for in-depth product training as required

• Other responsibilities as assigned

What You Are

• Licensed 313A Refrigeration Mechanic and G1 Gas Technician

• Member in good standing with the Ontario College of Trades

• Hold a valid G-class driver's license in good standing and clean driver's abstract

• Willing and able to travel within our service territories (territory dependent on location of hire)

• Three to five (3-5) years of experience with commercial and industrial HVAC service

• A solid understanding of computers and Microsoft Office, including openness to learning – computers and electronics are a large part of how we support modern HVAC systems

• Strong communication skills, both verbally and written

• Detail-oriented and reliable, following through on deadlines and commitments to customers

• Dependable, punctual, and ready to lend a hand to team members

• Meet the physical requirements of the role, which include:

• Lifting up to 50lbs

• Climbing stairs and ladders, and working at heights

• Bending, pushing, pulling, and kneeling

• Sitting for long periods of time while driving

• Working in extreme temperatures (heat and cold)

Accessibility Commitment

At O'Dell HVAC Group, we're all about building a workplace where everyone can thrive. We're committed to fostering an inclusive, accessible environment in line with the Accessibility for Ontarians with Disabilities Act (AODA).

If you need accommodations during the hiring process or on the job, please contact us. We believe that accessibility isn't just a requirement; it's part of creating a great place to work for everyone. For any accommodation requests or questions, reach out to Human Resources.