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Employment Services Officer

2 weeks ago

St John's, Newfoundland and Labrador, Canada College of the North Atlantic Full time $57,093 - $63,499 per year

To learn more about our Employment Services Team and the services we provide, please visit our website:

Salary Information

CG33 - $57, $63,499.90 per annum.

About the Position

Duties and Responsibilities

· Front-line service delivery: serve as the main contact for people seeking employment programs and services, offering friendly, client-focused support to meet their needs.

· Case management: manage caseloads by assessing client eligibility, keeping accurate records, and ensuring program requirements are met; and provide regular follow-up and support to help clients reach their employment goals.

· Client assessments: assess clients' work history, education, skills, and goals to identify barriers to employment and match them with the right programs or supports.

· Individualized employment planning: work with clients to create personalized employment plans, track their progress, make adjustments as needed, and provide ongoing support and guidance.

· Employment readiness support: help clients with resumes, cover letters, interview prep, and job search skills, providing one-on-one coaching to build confidence and readiness for work.

· Career guidance and placement: help clients explore career options, make career decisions, plan for job retention and growth, and connect with job opportunities through employers and community networks.

· Access to resources and referrals: assist clients in accessing funding for training or work-related costs and refer them to community resources like childcare, transportation, housing, or mental health support.

· Workshops and group sessions: lead group or one-on-one workshops on job search skills, career development, interviews, and workplace readiness, adjusting content to fit clients' needs.

· Other related duties: carry out other employment services tasks, such as community outreach, building employer connections, and helping improve programs.

Merit Criteria

Screening Criteria

· Diploma in Business, or Social Sciences (equivalencies will be considered).

· Related experience in employment services, career counselling, social services, and/or workforce development.

Assessment Criteria

· Knowledge of client service delivery practices.

· Knowledge of the local labour market.

· Knowledge of career development (asset).

· Case management skills.

· Client focused and commitment to delivering exceptional service.

· Organizational skills to coordinate services and achieve program outcomes in a fast-paced environment.

· Ability to maintain confidentiality.

· Ability to exchange information effectively.

· Building effective working relationships with clients and stakeholders.

Conditions of Employment

Conditions of Offer

· When requested by the Employer, a recent and satisfactory Certificate of Conduct must be provided.

· Verification of credentials and applicable licenses, certifications, and/or professional memberships as required for the position.

Conditions of Acceptance

· The successful candidate will be required to work on-site at our St. John's West office, Kenmount Road, as remote work is available at this time.

College of the North Atlantic (CNA) recognizes the importance of and is committed to offering flexible work arrangements to its employees. The successful applicant may qualify for a telework arrangement within the province, subject to eligibility criteria. Where appropriate, consideration may be given to a primarily remote, hybrid, or ad-hoc arrangement. However, as a place-based organization, candidates are expected to report to the specified work location identified in this job posting, as all positions will involve some degree of on-site work, unless otherwise indicated.

Applicant Information

· This position is located at Employment Options Office – St. John's West.

· Applications must be submitted online through on or before the closing date stated for this job posting.

· It is the responsibility of the applicant to submit an application that demonstrates the required screening criteria. Applications that do not clearly and effectively demonstrate the required criteria will be screened out of the competition.

· Preference will be given to applicants who are a Canadian citizen, permanent resident of Canada, or those who are legally entitled to work in Canada.

· Applicants who elect to include a cover letter (optional) must upload cover letter and resumé as a combined document (PDF). Resumés should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

· Information submitted as part of the application process must be clear, factual, and current to date of submission and is subject to verification.

· Applicants will be notified of their status throughout each stage of the recruitment process.

· An offer of employment is conditional upon the satisfactory completion and review of all pre-employment requirements by the College.

· The results from this competition may be used to fill similar vacancies.

Job Types: Full-time, Fixed term contract

Contract length: 3 months

Pay: $57,093.00-$63,499.00 per year

Work Location: In person