Senior AI Developer

Senior AI Developer
Company Overview
Our client is revolutionizing technical support through AI-powered solutions that help service providers and technology companies solve connectivity and network problems proactively—before customers need to contact support. They're transforming their platform to be AI-first and seeking a Senior AI Developer who excels at combining applied machine intelligence with practical engineering.
What You'll DoDevelop agentic AI systems that address real-world connectivity and technical support challenges through strategic planning, tool utilization, and multi-step reasoning capabilitiesSpearhead comprehensive LLM evaluation initiatives focusing on safety, accuracy, hallucination prevention, contextual relevance, and performance optimization—ensuring optimal model selection for specific use casesCreate robust prompt architectures and workflows supporting both voice and text-based interactions across diverse customer environmentsMentor and guide engineering team members, enhancing the organization's capability to build agentic systems through design reviews, collaborative programming, and shared tooling developmentCollaborate closely with product and customer experience teams to understand user challenges and develop intelligent solutionsRapidly prototype concepts to validate approaches—then scale successful implementations

What You BringDemonstrated experience building and deploying AI-powered products in production environmentsExpertise in LLM evaluation methodologies: tool accuracy, grounding verification, hallucination detection, prompt optimization, safety protocols, etc.Deep understanding of RAG architectures, multi-modal inputs, prompt engineering, and customer-specific customization strategiesApplied knowledge of LLM observability, model selection criteria, and cost-performance optimizationBackground in startup or fast-paced product environments where ownership and rapid iteration are essentialTrack record of designing and implementing robust, scalable software systemsActive experience with AI development tools (e.g., Cursor, Copilot, Surfboard) and commitment to sharing best practices across the teamStrong coaching and mentoring abilities—someone who elevates team performance through knowledge sharing and constructive feedbackVoice interface or conversational UX experience is highly valuedProficiency with modern development stacks (e.g., cloud platforms, Python, , React) and CI/CD methodologies

Not The Right Fit If...Your primary interest is building AI models or frameworks from the ground upYour expertise is exclusively in ML ops, backend pipelines, or foundational model trainingYou prefer large, structured enterprise environments with narrowly defined responsibilities

Technical Stack They leverage AWS cloud infrastructure (containers, serverless, databases), leading AI APIs, data platforms, and modern web/mobile technologies. Complete familiarity isn't required—but you should be comfortable rapidly adopting new tools and technologies.
About The Client Our client is a SaaS company transforming how service providers handle technical support. Their AI-powered platform converts reactive support into proactive problem resolution—making connectivity issues faster to diagnose and easier to prevent. They're a team that prioritizes ownership, velocity, and customer focus. They offer flexible work arrangements, competitive compensation, equity participation, and a collaborative environment for high-impact contributors. Ready to help shape the future of AI-driven support solutions?

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