Senior Application Engineer

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that's founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada's Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn't just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

• Travel to Office expectations**

For Remote Roles
: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles
: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Job Summary
We are looking for a
Senior Application Engineer
with deep Salesforce Development and Admin experience who can also help other team members troubleshoot any Git and DevOps related issues. At PointClickCare, you need to be a stellar accountable team player with a continuous learning mindset and understand what it means to be a member of a high performing team. Reporting to the Sr. Manager of Application Operations Engineering, the
Senior Application Engineer
brings over 5 years of experience and knowledge designing, developing, and maintaining configuration and custom applications that integrate with core applications like Salesforce or NetSuite and any connected apps, and they are very familiar with versioning systems like GitHub, and Salesforce DevOps pipelines and tools like Copado.

To succeed as a
Senior Application Engineer
at PointClickCare, you have the experience of utilizing your skills without guidance, you are highly autonomous and comfortable coaching others on the team. You will debug standard to complex issues related to the applications you are developing for or for your team. As the
Senior Application Engineer
, you will also be involved in the development of technical documentation, managing our DevOps pipeline, onboarding and training team members, peer reviewing builds developed by other team members at the same level or lower level. You will provide training and consultation related to the systems and processes developed by the ESA team for our business partners and support both transformational projects, high priority enhancements and resolve standard to high complexity incidents to quickly deliver value to the business.

What Your Day-to-day Will Look Like

• Own and troubleshoot the DevOps pipeline(s) for Salesforce and connected apps. We use Copado for DevOps.
• Be the go-to person for troubleshooting Git issues – be a GitHub expert user.
• Execute standard to complex tasks in the application development life cycle using languages like Apex, JavaScript, SuiteScript, Python, etc., etc., relevant to the core applications (Salesforce, NetSuite, Billing Platform, etc.) and connected or integrated apps so familiarity with the following apps is highly desired: Kantata, Conga, Gainsight, Qualtrics, Gong, TaskRay, Adobe, Quip, Marketo, LeanData, OmniStudio, Revenue Cloud, CPQ, etc.
• Identify and lead opportunities to mature DevOps processes across our teams and improve the pipeline (s).
• Onboard and coach Junior - Intermediate application engineers and your peers – including peer reviewing their work, providing feedback, approving pull requests and providing guidance as needed.
• Automate tasks through appropriate tools and scripting including working with the Test Lead to build and enhance our automated test scripts.
• Perform unit tests for your builds and collaborate with BAs and Test Lead to create accurate and quality test scripts.
• Analyze, troubleshoot, and debug systems for standard issues
• Exercise independent judgement in methods, techniques and evaluation criteria for obtaining results and solving standard to complex problems in the development pipeline.
• Be an AI collaborator in your team to gain team buy-in for adopting use of AI agents to save time, reduce waste and improve efficiency to deliver value to customers faster
• Provide standard consultations for business partners, solution design and implementation in business departments following application best-practices and leveraging the maximum benefit from systems while minimizing customizations and technical debt.
• Create and maintain technical documentation for all builds produced
• Collaborate with business analysts, end-users, and other stakeholders to refine and understand business requirements.
• Groom tickets in preparation for sprint planning
• Actively monitor and resolve technical debt
• Perform other tasks and duties as assigned

Qualifications We Are Looking For

• Solid Experience writing clean code that performs well at scale using Apex, JavaScript, etc
• Solid Experience with Salesforce integrations and external system integrations
• Expert in DevOps processes and tools like Copado
• Expert understanding of Git (GITHUB) and troubleshooting standard versioning and DevOps issues
• Proficient in Agile methodologies (Scrum/Kanban) to iteratively deliver standard solutions
• Solid experience with automated testing frameworks (e.g. PMD, Copado CRT)
• In-depth understanding of Salesforce data models, security, and governor limits
• Excellent organization, critical-thinking and self-management skills
• A continuous learner – you must enjoy acquiring and sharing knowledge and wisdom with others
• Solid Team player and coach to partner with cross-functional teams and other areas of practice like BA, QA & Operations
• Communicates standard - complex ideas, anticipates potential objections and persuades others, often at team level, to adopt a different point of view
• Proven experience as a great Intermediate Application Engineer

Certifications
Salesforce Certified Platform Developer I & II (required)

Salesforce Advanced Administrator certification (required)

Salesforce Certified Application/Systems Architect (desired)

Copado Fundamentals Certifications (desired)

• BSc/BA in Computer Science, Engineering, or a related field or equivalent work experience

Bonus Points For

• Experience working on a SaaS product
• Experience with Salesforce Lightning Design System (SLDS) or other UI frameworks like React, , or Angular
• Standard understanding of Salesforce Sales Cloud, Service Cloud, Revenue Cloud, Agentforce, and Salesforce Einstein
• Experience working with AWS, Azure, or other cloud platforms.
• Experience working with Service-Oriented Architecture (SOA) and SaaS product development
• Knowledge of SAML, OAuth, and OpenID Connect for authentication and authorization
• Experience with on-call responsibilities for production-grade systems.
• Understanding how to solve the dysfunctions of a team (trust, conflict, commitment, accountability and team results)

Generative AI Code Assistants
- Use of Generative AI Code Assistants (e.g. Github Copilot) and knowledge of latest Generative AI Model capabilities would be an asset.

PointClickCare Benefits & Perks
Benefits starting from Day 1

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact should you require any accommodations.

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