Medical Customer Experience Associate
1 day ago
Company Description
Science & Humans is Canada's leading hormone health platform, headquartered in Mississauga, ON. We offer an end-to-end digital platform with scientifically proven treatments, products, and devices in Hormone Health, Aging Well, Longevity, and Sexual Wellness. With over
50,000 satisfied customers
, we are proud to be the largest platform of our kind in Canada — empowering people to take control of their health and live longer, healthier lives.
We are looking for a
Medical Customer Experience Associate
to be the frontline voice for our patients. In this role, you'll ensure every patient feels supported and cared for — whether it's answering questions about hormone treatments, resolving issues with empathy, or collaborating with our medical team to provide accurate information. This is a fast-paced, people-focused role where your ability to multitask, problem-solve, and communicate effectively will make a direct impact on patient satisfaction and loyalty.
What You'll Do
- Deliver exceptional service and support to patients regarding their hormone treatments.
- Respond promptly and empathetically to patient inquiries, concerns, and requests.
- Problem-solve and take ownership of patient issues to ensure a positive outcome.
- Manage and prioritize multiple tasks in a dynamic environment.
- Collaborate closely with healthcare professionals to provide accurate, timely information.
- Monitor and document patient feedback, identifying opportunities for improvement.
- Maintain accurate records of all patient interactions and treatment details.
- Ensure compliance with company policies and healthcare industry regulations.
What You Bring
- Strong customer service and phone etiquette skills.
- Prior experience in customer support or patient experience (healthcare or pharmacy experience is a plus).
- Ability to build trust and empathize with patients, identifying their needs quickly.
- Excellent verbal and written communication skills.
- Strong attention to detail and ability to juggle multiple priorities.
- Problem-solving mindset with sound decision-making skills.
- Bachelor's degree in a related field, or equivalent work experience.
Why Join Science & Humans?
- Be part of a mission-driven company helping people live healthier, longer lives.
- Gain hands-on healthcare experience in a high-growth, innovative environment.
- Work alongside a passionate, supportive, and diverse team.
- Competitive salary, health benefits, and opportunities for career growth.
Our Commitment
Science & Humans is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where every team member feels valued and supported.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
-
Operations & Customer Service Associate
1 week ago
Mississauga, Ontario, Canada NeuroSource Medical Inc. Full time $45,000 - $65,000 per yearCompany DescriptionNeuroSource Medical Inc. is a Canadian medical device distribution company headquartered in Mississauga, Ontario. Founded in 2011, the company has become a trusted source for neurodiagnostic supplies for hospitals and clinics nationwide. NeuroSource focuses on specialized areas such as neurology, neurosurgery, nursing, and critical care....
-
Medical Excellence Associate Director
2 weeks ago
Mississauga, Ontario, Canada Novo Nordisk, Inc. Full time $120,000 - $180,000 per yearMedical Excellence Associate DirectorCategory: Clinical DevelopmentLocation:Mississauga, Ontario, CAMedical Excellence Associate Director (13-month contract)Clinical Development, Medical, and Regulatory Affairs (CMR)Toronto, CanadaAre you passionate about driving excellence, and creating frameworks that enhance the impact of Medical Affairs? Do you thrive on...
-
Customer Experience
1 week ago
Mississauga, Ontario, Canada The TJX Companies, Inc. Full time $74,753 - $104,654TJX CanadaAt TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores—WINNERS, HomeSense, and Marshalls, you'll find...
-
Mississauga, Ontario, Canada Medical Laboratory Toronto Full time $40,000 - $60,000 per yearAlpha Healthcare is a public purposed private company with two clear missions: to reform community laboratory services for the benefit of patients and to build new confidence in the quality assurance of health-related products. The Alpha Promise is to improve public healthcare by finding even better ways to serve those who provide it.Alpha Healthcare is...
-
Medical Education Associate Director
1 day ago
Mississauga, Ontario, Canada Novo Nordisk, Inc. Full time $120,000 - $180,000 per yearMedical Education Associate Director (Cardiometabolic)Category: Medical AffairsLocation:Mississauga, Ontario, CAMedical AffairsMississauga, CanadaAre you passionate about medical education and adult learning principles? Do you want to make an unordinary impact in the cardiometabolic therapeutic area? If so, we have an exciting opportunity for you Join Novo...
-
Medical Education Associate Director
22 hours ago
Mississauga, Ontario, Canada Novo Nordisk Full time $100,000 - $150,000 per yearMedical AffairsMississauga, CanadaAre you passionate about medical education and adult learning principles? Do you want to make an unordinary impact in the cardiometabolic therapeutic area? If so, we have an exciting opportunity for you Join Novo Nordisk Canada as our Medical Education Associate Director in the Cardiometabolic team and help shape the future...
-
Customer Experience Professional
19 hours ago
Mississauga, Ontario, Canada Imperial Dade Full timeImperial Dade Canada, leading national distributor, has a job open in Mississauga. The role of a Customer Experience Professional (CXP) is to deliver a smooth, connected, and consistent customer experience. A Customer Experience Professional is responsible for interacting with customers across all channels and platforms, and coordinating with internal...
-
Medical Office
1 week ago
Mississauga, Ontario, Canada Apple Hills Medical Associates Full time $39,840 - $100,800 per yearWe are a Medical Clinic seeking a front Desk ReceptionistDuties and ResponsibilitiesAnswer, screen and route incoming calls promptly and courteouslyBook appointments with appropriate medical professionalGreet, check-in and direct patients in an efficient and welcoming mannerVerify and update patient demographics on EMRConfirm appointment and verify health...
-
Medical Lab Technologist
20 hours ago
Mississauga, Ontario, Canada LifeLabs Medical Laboratory Services Full timeFor over 50 years, LifeLabs has been Canada's leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.We...
-
Mississauga, Ontario, Canada Walmart Full time $60,000 - $90,000 per yearRésumé des fonctions...Provide a single point of contact for customer escalations, ensuring timely resolution and visibility of efforts to regain customer loyalty and achieve complete consumer satisfaction.Ce que vous ferez...This role may handle all customer inquiries and communication through various channels, including phone, email, letters, surveys,...