Manager, Implementations

Position Summary

We are seeking a seasoned and strategic Manager, Implementation to lead Tipalti's Customer Onboarding team responsible for our Mass Pay product line, and drive the successful implementation of our SaaS solutions for large-scale, global clients. This leader will oversee a team responsible for guiding enterprise customers through complex onboarding projects—ensuring seamless adoption, operational excellence, and measurable business impact.

The ideal candidate brings a strong background in SaaS or software implementation and experience managing customer-facing teams delivering enterprise-level projects. You should have a deep understanding of digital industry sectors such as AdTech, Gaming, Gig Economy, E-commerce, or Affiliate & Influencer Networks—industries that demand high-volume, global, and technology-driven solutions.

You'll be a trusted partner to senior client stakeholders (including CTOs, CIOs, and Heads of Operations), capable of navigating technical, operational, and strategic conversations to ensure successful go-lives and long-term adoption.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

• Lead and develop a team of Customer Onboarding (Implementation) Managers responsible for implementing Tipalti Mass Pay solutions for global, enterprise customers.
• Drive the successful implementation and adoption of the Tipalti solution for high-value customers, ensuring timely and effective go-lives and maximizing platform utilization.
• Develop and implement strategies to enhance customer satisfaction and product adoption, particularly for complex, strategic accounts.
• Establish and enforce clear expectations and operational standards for the onboarding process, focusing on consistency and efficiency.
• Collaborate cross-functionally with Sales, Product, and Engineering teams to ensure seamless customer transitions, address product enhancements, and advocate for customer needs.
• Identify and implement opportunities to improve forecasting accuracy and operational excellence within the onboarding lifecycle, potentially introducing more robust project management (PMO) methodologies.
• Cultivate a team environment that prioritizes consultative behavior, enabling Onboarding Managers to become trusted advisors to customers, particularly regarding global payout complexities, cross-border payments, and tax compliance.
• Oversee the management of customer relationships during onboarding, ensuring high-touch engagement and executive sponsorship where appropriate.
• Implement strategies to increase team efficiency and reduce reliance on manual processes, promoting self-service solutions for payees and streamlined internal workflows.
• Monitor team performance against key metrics, including implementation timelines, adoption rates, and customer satisfaction, utilizing data-driven insights to drive continuous improvement.
• Address and resolve complex customer challenges and escalations, acting as a point of escalation for your team.
• Contribute to the strategic development of the Tipalti Products offering by providing feedback on market needs, product gaps, and opportunities for service extension (e.g., Service Extension SOWs).
• Bring a developer-first mindset and design implementation and onboarding methodologies that drive outcomes with key stakeholders in the creator/ digital economy

About you 

• Bachelor's degree in Business, Finance, or a related field.
• 5+ years of experience in SaaS or software implementation/customer onboarding, or professional services, with 5+ years in a leadership role managing and developing customer-facing teams responsible for implementation. 
• Deep familiarity with digital industries such as AdTech, E-commerce, Gaming, Gig Economy, or Affiliate & Influencer/Creator Networks—where global processes and mass payouts are core.
• Proven ability to drive successful implementations and adoption for high-value, complex enterprise clients.
• Strong operational mindset with a track record of improving processes, establishing metrics, and driving efficiency.
• Excellent communication, interpersonal, and presentation skills, with the ability to engage effectively with all levels of an organization, from technical teams to executive stakeholders.
• Experience managing distributed teams across different locations is a significant plus.
• Ability to thrive in a fast-paced, dynamic environment and adapt to evolving business needs.
• Strategic thinking with an ability to identify and capitalize on opportunities to enhance customer value and team capabilities.

Nice to Have

• Familiarity with ERP integrations and API-driven solutions.
• Prior experience in a rapid-growth company or startup environment.

Our benefits package includes: 

• Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
• Competitive salary and stock options
• Matching RRSP
• Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
• Maternity, Paternity and Fertility Treatment benefits
• 15 days of PTO
• Subsidized lunch on office days
• Fresh fruit, snacks & drinks in office
• Dog-friendly office
• Conveniently located close to transit
• Phone/internet allowance 
• Regular company-wide social events
• Multiple ERG groups celebrating our diversity and creating an inclusive culture

Anticipated base pay rate for this position: $130,000 - $145,000 CAD. Variable (commission or bonus) pay rate will be paid in addition to base salary noted above.

If you're excited about this role but your past experience doesn't align perfectly with every qualification listed, we still encourage you to apply. We are open to discussing compensation and role scope with candidates whose experience and skills may warrant a different level of seniority.

#LI-Hybrid 

Our Mission

Our mission is to elevate how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. We are the AI-powered platform that automates finance.

Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, , and ZipRecruiter. We work hard for our 99% customer retention rate which is built on trust, reliability and innovation. Tipalti means we handled it" - a mission to which we are constantly committed.

Accommodations
Tipalti champions inclusive teams, in which every voice counts. We are committed to recruiting diverse candidates with varied personal experiences and abilities. We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups, and maintain an equitable Talent Acquisition process that is free from discrimination.

As an equal opportunities employer, Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate. Should you require reasonable adjustments or accommodations during the recruitment process, including access to alternate formats of materials, meeting spaces, or other accommodations that could better enable your full participation, please reach out to  for assistance.

AI Use 
We may use artificial intelligence and automated systems (collectively "AI") to screen, assess, and select candidates during our recruitment process. This includes resume screening, skills assessment, and candidate matching. You have the right to request human review of any automated decision. For more information about how we collect and use personal data and information during recruitment, please refer to our Job Candidate Privacy Notice. For additional questions about our use of AI during our recruitment process, you can contact

Privacy
We are committed to protecting the privacy interests of job applicants and candidates. For more information about our privacy practices during our Talent Acquisition process, please refer to our Job Candidate Privacy Notice below:

Job Candidate Privacy Notice | Tipalti