Implementation Assistant

6 days ago

Toronto, Ontario, Canada PheedLoop NordSpace Full time $40,000 - $55,000 per year

Location: 100% in-person at our Toronto office

About PheedLoop

PheedLoop is dedicated to developing critical systems for the events industry. From virtual event technology and solutions that automate, simplify, and monetize events, to innovative hardware products like self-check-in systems and smart badges, we're always building awesome tech. Located in Toronto, PheedLoop is one of Canada's fastest-growing event technology companies.

We're a team that loves working hard, learning fast, and supporting each other. If you're looking to gain hands-on experience in SaaS, learn the inner workings of event technology, and kickstart your career in tech, this could be a great entry point.

What will my impact be?

As an Implementation Assistant, you'll play a vital supporting role for our Implementation and Customer Success teams. You'll be responsible for handling the foundational, detail-oriented tasks that make event setups and customer onboarding smooth. This includes data entry, attendee communications, and platform setup tasks.

Your work will ensure that customers and their attendees experience a polished, seamless event process — and that our senior team members can focus on strategy, relationship management, and complex problem-solving.

Your day to day
  • Input attendee, event, and customer data into the PheedLoop system with accuracy and attention to detail
  • Assist with basic event setup tasks on the platform (configurations, forms, content uploads, etc.)
  • Make outbound calls/emails to event attendees for reminders, confirmations, or support as directed
  • Provide frontline "white-glove" support for attendees during onboarding or live event situations
  • Coordinate with Customer Success Coordinators to ensure all implementation tasks are completed on time
  • Support the team with ad hoc administrative and operational tasks related to event execution
  • Maintain clear documentation of tasks completed and flag any issues for escalation to senior team members
Things you should know and have to succeed
  • Strong organizational skills and high attention to detail
  • Comfort with repetitive, task-driven work and data entry
  • Clear and professional written/verbal communication (English)
  • Ability to stay calm and courteous on attendee-facing calls
  • Strong work ethic and willingness to learn new tools quickly
  • Ability to thrive in a fast-paced, collaborative office environment
Things that would make you an all-star
  • Previous customer service, call center, or administrative experience
  • Experience in the events industry (volunteering, school, or work)
  • Familiarity with SaaS tools or CRM platforms
  • Bilingual proficiency (English and French)
Workplace benefits
  • Employee health care plan, 100% coverage fully paid by PheedLoop
  • Accessible Toronto office, directly connected to TTC subway
  • Awesome workplace perks: snacks, team outings, books, learning opportunities, open workspace
Who we're looking for

We're looking for someone with a strong work ethic who isn't afraid of rolling up their sleeves and taking on the essential but behind-the-scenes tasks that make our customers' events successful. This is an entry-level role designed for people looking to break into SaaS, events, or customer success — with opportunities to grow into roles like Customer Success Coordinator or Implementation Specialist as you gain experience.

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