Sales Coordinator

About Element Event Solutions

Element Event Solutions is Canada's premier provider of tent and event services, orchestrating over 30,000 memorable events annually in partnership with top venues, caterers, planners, corporate partners, and private hosts. Established in 1911 as Chair-man Mills, our company has grown through a legacy of excellence with renowned brands including Event Rental Group, Contemporary Furniture Rentals, Regal Tent Productions, Advanced Tent Rental, A&B Partytime, Loungeworks, MacFarlands Events, and Higgins Event Rentals.

Driven by our mission to craft engaging spaces that foster remarkable experiences and connections, we provide the infrastructure essential for Canadians to unite through social, corporate, philanthropic, and community gatherings. Proudly Canadian-owned and operated, we are committed to family values and investing in our local communities.

Position Summary

We are seeking a highly organized and motivated Sales Coordinator to join our team. The Sales Coordinator will play a crucial role in supporting the sales team, supporting client relationships, and ensuring the seamless execution of events. This position requires excellent communication skills, a keen eye for detail, and the ability to thrive in a fast-paced environment.

Key Responsibilities

• Assist the sales team in managing and nurturing client relationships. Serve as a key point of contact for clients, addressing inquiries and providing exceptional customer service.
• Prepare and update rental quotes, contracts, and contracts with accuracy and attention to detail.
• Support Senior Account Managers and Account Executives with client follow-up, proposal preparation, and contract management.
• Assist with client appreciation events, showroom appointments, and marketing initiatives as needed.
• Maintain timely communication with clients to confirm order details, delivery/pick-up information, billing requirements and post event feedback.
• Coordinate with warehouse, logistics, and operations teams to ensure accurate and on-time fulfillment of contracts.
• Track inventory availability and advise clients or the sales team of substitutions or alternative options as needed.
• Coordinate sales activities, including scheduling meetings, conducting follow-ups, and maintaining sales records.
• Serve as main point of contact for inbound event rental general public or retail inquiries via phone and digital channels (email, website etc.)
• Facilitate effective communication between sales, operations, marketing, & product teams.
• Provide regular updates and reports to the Director of Sales

Requirements & Qualifications

• Completed post-secondary education in Business Administration, equivalent, or related field is preferred;
• Experience in sales, events & hospitality industry, or customer service industry considered an asset;
• Knowledge of company products considered an asset;
• Working knowledge of MS Office (required) and Point of Rental Software (strongly preferred);
• Demonstrated ability to embrace and learn new workflows and technology.

Behavioural Competencies

• Strong inter-personal communication skills, hyper-attention to detail, and a passion for the events industry are critical for success in this role;
• Digitally and technology savvy; Familiarity with and proficiency in using Microsoft Office suite of products, specifically Excel and PowerPoint;
• Customer Centricity: Providing service excellence to both internal and/or external customers;
• Results Focus: Focuses efforts on achieving high quality results;
• Fostering Communication: Listens effectively with a wide range of audiences, remain non-confrontational and promote dialogue while building consensus;
• Teamwork: Working collaboratively with others to achieve organizational goals;
• Agile and adaptable to different situations