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Corporate Guest Recognition Specialist

2 weeks ago

Toronto, Ontario, Canada Four Seasons Full time $45,000 - $65,000 per year

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company's commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing.

Central to Four Seasons employee experience and social impact programming is the company's commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

We have an exciting opportunity for a Corporate Guest Recognition Specialist to join our Corporate – Worldwide Reservations & Revenue (Operations, Guest Recognition) department.

The Corporate Guest Recognition Specialist is responsible for maintaining and managing accurate guest profiles to support the guest experience for Four Seasons Hotels and Resorts.

This role is a fully remote full-time position working 35 hours per week, based in Ontario, between the hours of, Saturday to Wednesday from 12:00pm to 8:00pm and subject to change based on business requirements, reporting to the Manager, Guest Information and Recognition. This role involves interactions with internal and external stakeholders at various levels.

Key Activities/ What You'll Be Doing

  • Ensure that all service levels are adhered to on a consistent basis
  • Monitor various queues to ensure adequate coverage
  • Communicate and support new policies and procedures for systems operation to hotels in region
  • Be open and accessible for the team and support your coworkers - foster two-way communication and attend engagement activities with the Corporate GRS Team at Singapore Corporate office
  • Responding to hotel profile related tickets in adherence to the SLA timelines
  • Identify profile matches and process profile merges for individual guest profiles within the region. Focus will remain on an enhanced level of guest knowledge for those guests travelling to multiple hotels within the region, while adhering to SLA requirement timelines.
  • Identify profile misuses and mis-merges, investigate and correct the issue to minimize or prevent negative guest impact
  • Working with the Manager, Guest Information and Recognition, to highlight hotel performance on Guest Recognition metrics as it relates to hotel-related training and support.
  • Acting as a communication champion for the supported hotels for all policy and systems-related Guest Recognition activities
  • Provide Golden and systems integration support to hotel Guest Recognition Specialists, Front Office, and Reservations within the region.
  • Acting as a support specialist to Guest Recognition Specialists, Front Office and Reservations within the region
  • Identify issues and areas for improvement within the GRS and its systems (e.g. Golden) and escalate where appropriate
  • Collaborate with Toronto Corporate Guest Recognition Team when necessary
  • Act as a senior resource for hotel questions; document and escalate profile related issues as required

Desired Skills/ Who You Are

  • Self-starter, ability to manage competing priorities with minimal supervision
  • Proactive and takes initiative
  • Intuitive with all troubleshooting
  • Strong administrator with excellent planning and organizational skills
  • Flexible and punctual with scheduling
  • Always maintains professionalism and works well in a team environment
  • Ability to adapt and respond quickly to a demanding environment that is subject to constant change
  • Sound judgement skills
  • Strong customer service skills that are aligned with Four Seasons as a brand
  • Familiarity with Microsoft Office, Outlook, Opera ORS/PMS
  • Knowledge with Salesforce or Informatica is a bonus
  • Ability to communicate effectively at all levels

Experience, Education and Professional Qualifications / What You Bring

  • Minimum High School Diploma. Post-Secondary Diploma preferred
  • Hotel reservations and front office experience
  • Experience as a Guest Recognition Specialist preferred
  • 1-2 years of experience utilizing guest reservations and operations software (PMS, ORS)

All internal applications must be submitted and approved in Workday by November 4, 2025 .

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.