Service Manager

1 week ago

Waterloo ON NJ V, Canada Crystal Clear Water Centres Full time $85,000 - $120,000 per year

Crystal Clear Water Centres is a leading provider of water treatment and purification equipment in the Tri-City area. We are seeking a seasoned professional with plumbing experience to lead the day-to-day operation of our service and installation department. The role combines technical expertise, leadership, quality management, and a focus on training to ensure exceptional customer satisfaction, operational efficiency, and organizational growth.

Duties & Responsibilities include but are not limited to:

  • Plan, coordinate and direct the overall daily operations of the Service department.
  • Set performance standards and goals for the team, ensuring accountability and continuous improvement.
  • Foster a collaborative environment to encourage knowledge sharing and innovation.
  • Provide leadership and mentoring by evaluating and developing the strengths of the department personnel while maintaining a staffing level consistent with business activity. Includes ability to recruit, hire and train department employees.
  • Plan and coordinate all service work and installation projects. This includes willingness to provide on site support and provide hands on backup for installation technicians.
  • Anticipated work week includes 1-2 days in-office and 3-4 days working onsite.
  • Handle customer service quotations, questions and follow up in a professional manner.
  • Act as the primary point of contact for escalated technical issues, providing timely and effective resolutions.
  • Develop and maintain strong relationships with sales and customer service team by answering technical questions, designing job specifications and passing along sales leads generated through service calls.
  • Provide input into ongoing enhancements and upgrades of product lines and service offerings.
  • Provide occasional after-hours customer support as required.

Qualifications:

  • 3-5 years progressive experience in the Plumbing and/or Home Services Industries.
  • Must possess strong people management, leadership and professional skills with a demonstrated training and coaching aptitude. Previous management experience an asset.
  • Exceptional written, verbal, interpersonal and organizational skills.
  • Exceptional problem-solving and planning abilities.
  • Ability to learn and use technology including Microsoft Office.
  • Ability to demonstrate aptitude for gaining additional knowledge of servicing and installing plumbing equipment and accessories.
  • Demonstrated commitment to the delivery of customer-focused service and installations.
  • Clean driving record is required.

What We Have to Offer:

  • Competitive compensation program including incentive opportunities based on experience.
  • 100% employer-paid comprehensive benefit package.
  • Ongoing industry training and development.
  • Tuition Reimbursement Program

Job Type: Full-time

Pay: From $85,000.00 per year

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off

Work Location: In person

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