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IT Field Operations Specialist

2 weeks ago

Greater Montreal Metropolitan Area, Canada Hays Full time $60,000 - $90,000 per year

Our client has an immediate opening for an IT Field Operations Specialist to join their team in Montreal.

As an IT Field Operations Specialist, you will be responsible for providing hands-on technical support and ensuring the reliability of IT systems and networks across multiple industrial sites. You will play a key role in diagnosing and resolving issues on-site, managing IT equipment, maintaining local network infrastructure, and contributing to the continuous improvement of our systems.

Main Responsibilities:

  • Provide on-site technical support to employees in offices, factories, sorting centers, and other facilities.
  • Diagnose and resolve issues related to workstations, printers, business software, endpoints, and local network connectivity.
  • Support the deployment, maintenance, and troubleshooting of IT equipment, network devices, and infrastructure.
  • Participate in IT projects such as system migrations, network upgrades, site openings, equipment rollouts, and innovation.
  • Perform network troubleshooting on-site, including LAN, WLAN, and VPN configurations.
  • Assist with switch and router configuration under supervision of senior engineers.
  • Ensure proper connectivity and performance of wired and wireless networks.
  • Document incidents, solutions, and network changes in the ticketing system.
  • Collaborate closely with L1, L2, and L3 support teams to ensure continuity and quality of service.
  • Travel regularly to sites to deliver in-person technical support, system maintenance, and network troubleshooting.
  • Ensure a high level of customer satisfaction in a bilingual environment (French/English).

Required Skills and Qualifications:

  • 5-8 years of experience in IT field support or technical support, ideally in an industrial or multisite environment.
  • Strong knowledge of Windows environments, Active Directory, Office 365, and cloud applications.
  • Hands-on experience with network devices (switches, routers, firewalls, access points).
  • Good knowledge of networking fundamentals: TCP/IP, DHCP, DNS, VLANs, VPNs, WAN/LAN, Wi-Fi troubleshooting.
  • Familiarity with monitoring tools (e.g., PRTG, SolarWinds) is an asset.
  • Proficiency with remote support tools (RDP, TeamViewer, LogMeIn) and ticketing systems (Ivanti, ServiceNow, etc.).
  • Valid driver's license and availability for frequent travel.
  • Bilingualism (French and English) is required.

Desired Profile:

  • Strong autonomy, initiative, and problem-solving skills.
  • Excellent communication and customer service orientation.
  • Organizational skills and ability to prioritize under pressure.
  • Interest in industrial environments and diverse technical challenges.
  • Team spirit and adaptability in a fast-paced, evolving environment.