Orthodontic Receptionist

Front Desk Orthodontic Receptionist - St. Catharines

We are seeking an organized, personable, and proactive Orthodontic Office Receptionist to be the welcoming face and voice of our practice. The ideal candidate thrives in a fast-paced environment, enjoys helping patients, and has an excellent understanding of front-desk operations. You'll play a vital role in ensuring our office runs smoothly by coordinating schedules, managing patient communication, and maintaining a positive, professional atmosphere.

Satellite offices: Ridgeway (2-3 Mondays/month) + Beamsville (one Friday morning/month)

Reports To: Office Manager / Orthodontist

Position Overview:

Key Responsibilities

• Patient Interaction: Greet patients warmly upon arrival and ensure they feel welcome and comfortable.
• Phone & Communication Management: Answer incoming calls promptly and professionally; respond to patient inquiries regarding appointments, treatment schedules, and billing questions.
• Scheduling: Manage and optimize the appointment schedule for efficiency; confirm, reschedule, and follow up with patients as needed.
• Payments & Financials: Process patient payments and post transactions accurately, answer insurance-related questions.
• Administrative Support: Maintain accurate patient records, update contact information, and ensure all forms are properly completed.
• Office Coordination: Maintain awareness of daily clinic flow and communicate effectively with the orthodontist and clinical team to keep the office running smoothly.
• Customer Service: Deliver exceptional service with a positive attitude, ensuring every patient has a great experience from check-in to check-out.

Job Type: Permanent

Location: In Person

Salary: $21-$25 per hour (based on experience)

Benefits: Extended Heath Care

Schedule: Monday - Friday (no weekends), 8-hour shift

Qualifications

• AEC / DEP or Skilled Trade Certificate (preferred)
• Willingness to Travel: 25% required
• Previous experience in a dental or orthodontic office preferred (minimum 1 year)
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Proficiency with dental/medical scheduling software is a plus.
• Professional appearance and demeanor.
• Reliable, punctual, and team-oriented.

Why Join Our Team?

• Supportive, team-centered environment
• Meaningful work helping patients achieve confident, healthy smiles

Job Type: Permanent

Pay: $21.00-$25.00 per hour

Benefits:

• Extended health care

Education:

• AEC / DEP or Skilled Trade Certificate (preferred)

Experience:

• Receptionist: 1 year (required)

Willingness to travel:

• 25% (required)

Work Location: In person