Senior Claims Adjuster

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We are seeking an experienced Multi-Lines Adjuster to join our team as aSenior Claims Adjuster .

While the official office location is noted as Edmonton, this position is based in Grande Prairie and offers the flexibility of remote work. In this role, you will assist a diverse range of customers who have experienced losses to their personal or commercial property, equipment, businesses, etc., guiding them empathetically through the claims process. You'll collaborate with vendors, contractors, appraisers, and other experts, utilizing your empathy, strong listening skills, business acumen, and organizational effectiveness to manage a variety of commercial claims to completion.

What You'll Do:

• Analyze gathered information, interpret insurance policy wordings, determine coverage, and assess damages.
• Develop an action plan to comprehensively address all aspects of the claim.
• Manage all financial components, including setting reserves and ensuring prompt, equitable settlements in alignment with Intact's policies and standards.
• Provide clear, concise information and direction to vendors.
• Collaborate with experts, including appraisers and engineers, to drive claim progress.
• Deliver superior quality customer service to both external and internal clients, addressing any queries related to the claims process.
• Stay current with Intact's insurance products, appraisal, investigation techniques, and services.

What You Bring:

• A minimum of 3 years in the Insurance Industry or a related field such as Property Management, Restoration & Building Construction, Property or Equipment Appraisal, Loss Prevention, Corporate Finance, or Legal & Regulatory.
• A willingness to learn and a desire to build a rewarding career in insurance.
• Adaptability and agility in a rapidly evolving business environment.
• A passion for customer service with strong written and verbal communication skills.
• Self-motivation and the ability to thrive in a fast-paced setting.
• Forward-thinking, with the ability to foster new ideas.
• Superior organizational skills and a results-driven mindset.
• Demonstrated negotiation and conflict management skills.

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.