Account Manager

Account Manager

Location: Hybrid in Toronto or Burlington

Empire Life is looking to hire an Account Manager to join our Group Distribution team

Why pursue this opportunity

The environment
- we understand the importance of work-life balance and strive to provide a supportive work environment that allows our employees to achieve both personal and professional goals.

Play an integral role
- this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.

Deliver excellence -
provide a personal, accurate, professional, and courteous service and resolution to our customers.

Have your voice heard
- with a fresh perspective, we welcome those that can highlight opportunities for improvement. We encourage creative and innovative thinking and welcome candidates who are not afraid to challenge the status quo.

What you'll be working on

• Identify, build and develop new and existing relationships with Distribution Partners; Identify high potential accounts and explore, develop and manage mutually beneficial working relationships
• Provide information to Distribution Partners on Empire Life products; highlight the benefits and features and guide Distribution Partners in the determination and understanding of product value and fit for customers
• Build relationships within Empire Life in order to leverage organization in servicing Distribution Partners and delegate service issues accordingly
• Represent the Empire Life brand through regular interaction with Distribution Partners
• Execute quote strategy and provide guidelines to internal teams; including the monthly investment direction for internal stakeholders; work collaboratively on the application of pricing strategies within established parameters; ensure implementation and issue escalations are resolved; support the development and execution of business case to support sales decisions
• Work within renewal parameters for internal stakeholders; work collaboratively with internal stakeholders to ensure business is renewed within guidelines and persistency levels are achieved
• Act as escalation point for internal stakeholders to support the resolution of quote, issue and renewal issues
• Manage pricing and acquisition for assigned block of business; review monthly with internal stakeholders to ensure business is profitable and quotas are achieved
• Identify and develop high potential accounts for transition to sales team members that are aligned to the regional sales business plan
• Ensure sales automation tool is updated and maintained on a timely basis

What we're looking for you to have

• Completion of a university degree
• 3+ years work experience in insurance/financial services industry in group benefits with an understanding of Distribution Partner needs
• In-depth knowledge of underwriting principles, technical pricing capabilities and group insurance product and policy provisions
• Knowledge of word processing, spreadsheet, email, internet and database software
• Knowledge of the group insurance products and sales activities of competitors
• Knowledge of employment legislation as it relates to employee benefits
• GBA
• Ability to develop and maintain effective working relationships
• Ability to think logically, analyze and solve problems
• Well-developed communication, negotiation, persuasion and presentation skills
• Well-developed sales and marketing skills
• Ability to communicate information clearly to diverse audiences
• Ability to manage high volume with effective time management skills
• If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.

Beyond the salary

For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:

• Competitive salaries with annual pay increases
• Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
• Competitive uncapped commission, for sales positions
• A comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, disability, health and dental and a generous health account
• Flexible work arrangements and an annual allotment of personal health days.
• Four weeks annual vacation from hire date
• A defined contribution pension plan with generous employer matching
• Top up programs for parental leave and compassionate leave
• Employer-sponsored wellness and recognition programs
• A cash employee referral program

To learn more about working at Empire Life, visit

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Get to know us

Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact

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