Claims Agent

Discover
The Opportunity

Assumption Life is looking for a qualified individual as a Claims Agent in the Individual Administration department. This person will be responsible for processing individual claims, including disability, death, waiver of premium and critical illness. This includes claims authorized by Case Managers as well.

Finally, this position must ensure a quality service to clients and agents following their requests for information or claims on Assumption Life's individual products.

What you'll do
Responsibilities

• Process claims requests: analyze files, prepare correspondence (French and English) and issue cheques

• Provide exceptional customer service and an empathetic approach: communicate with clients and agents by telephone and email

• Produce and prepare various administrative reports for the business unit

What you'll need
Qualifications

• Bilingual - French and English - good written and oral communication.

• A post-secondary degree in office administration or management, and/or equivalent;

• Must demonstrate good interpersonal skills, diplomacy, empathy and tact in order to establish positive relationships with clients and agents;

• 2 years of experience in customer service, telephone service.

• Good knowledge of the Microsoft Office Suite (Outlook, Word and Excel);

• Knowledge of individual insurance products and specifics is considered an asset

If this challenge matches your career aspirations and you want to play a key role in the exciting development of our company, please apply by December 7, 2025.

We're looking for
Core Skills

Autonomy
Empathy
Communication
Analysis

A little bit about us
Assumption Life

At Assumption Life, we value the development of our employees in diversified and inclusive work teams that foster creative thinking and innovation.

Assumption Life is deeply committed to its community's development

Founded in 1903 in Massachusetts, Assumption Life is the result of a group of people who want to take their destiny into their own hands. Their goal was simple: to ensure the prosperity of Acadian families in New England. Since its inception, Assumption Life has continued to making difference beyond the borders of l'Acadie for all families across Canada. Our Company, which began as a great idea 122 years ago, is now one of the largest mutual life insurance and financial services companies in Canada. Today, this culture of generosity and commitment is demonstrated by our employees. Whether it is helping out at special events, raising funds for charities or, helping people in need, Assumption Life employees are very committed to their community and are always ready to help.

An employer of choice

We ensure competitive salaries, as well as performance-based bonuses, generous benefits and flexibility in our policies and practices to respond to the needs of our employees.

Assumption Life is committed to creating a diverse environment and is proud to be an equal opportunity employer. We extend employment regardless of race, color, ancestry, religion, sex, national or ethnic origin, sexual orientation, age, citizenship, marital status, family status, genetic characteristics, disability, gender identity or gender expression, status of a pardoned person, social condition or political activity. If you have a disability or special need that requires accommodation for an interview, please let us know by emailing [email protected]

Are you interested?
Work With Us

Be part of a dynamic team that values leadership, collaboration, trust, and commitment. Enjoy training and development opportunities, a competitive salary, bonuses, a robust pension plan, and more. Our vibrant downtown Moncton location offers a dynamic work environment, a gym in the building, and one paid day for volunteer work each year.

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