Strategic Business Advisor

Job Description

The Role

Accurate is on the hunt for a Strategic Business Advisor to join our team in our Edmonton office. The person we envision for this role has strong technical abilities and a strong interest—passion, even—for hardware and organization, recognizing its importance in the MSP space, serving a multitude of customers on a day-to-day basis.

You will work closely with the multiple teams to ensure Accurate is a technically well-oiled machine by responding to internal IT tickets, preparing and deploying hardware and software, and assisting in logistical tasks for both Accurate and Accurate's clients.

Core Accountabilities

• Technology & Business Alignment:

Develop and maintain long-term IT Strategic Plans tailored to each client's business objectives, working closely with internal teams to ensure feasible execution.

• Executive-Level Relationship Management:

Act as the trusted advisor to executive stakeholders at each client, attending ABRs/QBRs, and ensuring Accurate's value is visible and strategic.

• IT Governance & Risk Management:

Identify technology risks, gaps in compliance, and improvement opportunities; guide clients toward Accurate's standards and security best practices.

• Client Standardization & Stack Adoption:

Promote and lead the adoption of Accurate's standard tools, systems, and processes across all assigned accounts.

• Pre-Sales & Assessment Leadership:

Support business assessments and onboarding of new clients by developing initial roadmaps and critical risk reports.

• Internal Collaboration & Escalation Support:

Work cross-functionally to resolve issues, provide context on escalations, and influence internal initiatives that impact client success.

The Qualifications

You'll be a good fit for this role if you have the following traits and qualifications:

• 3+ years of experience in an MSP or IT services environment in a client-facing, consultative, project or account management role.
• Proven ability to develop IT strategic plans or technology roadmaps aligned to business goals, including budgeting and lifecycle planning.
• Strong executive-level communication skills with the ability to build trust, lead QBRs/ABRs, and influence non-technical leaders.
• Working knowledge of IT governance, risk management, and compliance frameworks (e.g., NIST, CIS, ITIL).
• Deep knowledge of modern MSP technology stacks including M365, security tools, cloud services, EDR/MDR, and standardization practices.
• Demonstrated ability to identify and articulate technology risks, gaps, and opportunities, and turn them into actionable plans or project initiatives.
• Experience collaborating cross-functionally with service desk, project delivery, and cybersecurity teams to resolve issues and drive outcomes.
• Strong analytical skills with the ability to interpret client data, create assessments, and produce clear, executive-ready reports.
• Comfort supporting pre-sales, onboarding assessments, and client discovery processes to set new clients up for long-term success.
• Professional presence and organizational skills to manage a book of strategic clients, maintain up-to-date plans, and follow through reliably.

Why Work Here?

• We offer competitive salaries, health and wellness benefits (including a health spending account), a fitness allowance, and flexible hybrid work options—but so do a lot of other companies. What makes Accurate stand out from the herd?
• We value your personal and professional growth—we offer generous professional development allowances, and you'll have the opportunity to grow upwards in your career
• You're not a cog in a giant, immoveable, unthinking machine—be a part of a company where your voice is valued and your ideas can be put into motion
• Life's too short to work with people you dislike—we focus on building a diverse crew of good and talented people, and we stay connected through social events worth writing home about

About Us

Accurate Network Services Inc. is an IT Managed Services Provider serving Edmonton and Calgary. Our mission is to use Accurate as a platform to better the lives of the people we work with—through collaborative partnerships with our clients, employees, vendors, and surrounding communities, we believe we can achieve that. We've been living out our vision for over 17 years, growing from a one-man-shop to the 55+ person organization we are today. We've proud of the boutique service we offer our clients—service so good it's actually worth talking about; the majority of our business growth is the result of word-of-mouth referrals.

Join our team and come build something special with us.

We would like to thank all applicants for your interest; however, only selected candidates will be contacted for an interview.