Service Writer

We are the best at what we do so what are you waiting for?

The Calmont Group is growing and we would love for you to come and grow with us

In business for nearly 50 years, Calmont Group, a growing Canadian-based company with branches in Alberta, Saskatchewan, Manitoba, and Ontario. We are dedicated to delivering best-in-class transportation solutions to meet the diverse needs of our customers. Headquartered in Edmonton, Alberta, Calmont Group is comprised of Calmont Leasing Ltd., Calmont Truck Centre Ltd., Calmont Equipment Ltd., and Carter Lease and Rentals.

Join our team and experience a rewarding and challenging work environment with skilled and supportive teammates. We are currently accepting resumes from dedicated and energetic individuals who are looking for a challenging and rewarding career as a Service Writer at our Calmont Equipment location Bobcat Edmonton, AB.

As a Service Writer, your primary responsibility is to manage the day-to-day administrative and clerical functions of the service department. As the first point of contact, you will represent the service department and the company to our customers. Some of the job duties include, but are not limited to:

• Greeting and assisting all customers that enter the service area.
• Addressing customer inquiries in person, through email, or on the phone.
• Engaging with customers and acting as liaison for the service department.
• Contacting customers when additional work is required ensuring that work is authorized.
• Following-up on status of repairs to ensure units will be ready when promised.
• Advising customers of the status of repairs and any delays when required.
• Working with service personnel to provide accurate quotes on costs of repairs.
• Providing work orders to Shop Foreman for scheduling.
• Reviewing all work orders to ensure all charges are fair, equitable, properly documented, and shop supplies are accounted for.
• Ensuring all work orders are closed in an expeditious manner within monthly and yearly timelines.
• Performing other duties as assigned.

DESIRED SKILLS AND EXPERIENCE

• High School Diploma or GED.
• Minimum of 2 years Customer Service experience.
• 2 – 5 years prior Service Department technical experience or mechanical background preferred.
• Energetic and friendly with excellent verbal and written communication skills.
• Must be able to work in a team environment.
• Self-starter with the ability to prioritize and organize workload in a fast paced environment.
• Excellent attention to detail with the drive to meet tight deadlines.
• Experience with CDK is an asset.

WHY YOU SHOULD APPLY

If you are committed to excellent customer service and enjoy working in a fast-paced environment, then this may be the opportunity for you At Calmont, we believe in a healthy work-life balance and we are pleased to offer a competitive compensation package, along with a first-class benefits package for the correct individual.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• RRSP match
• Vision care

Application question(s):

• • Are you currently residing in Canada?
• • How many years of experience do you have in regards to the position being applied for?
• • What interests you in this role with Calmont?
• • What are your wage expectations for this position?
• • Are you currently working? How much notice would you need to provide?
• • If you could provide 3 work qualities about yourself, what would they be?
• • Can you provide 3 work related references if you are selected for this role?
• Do you have CDK experience?

Work Location: In person