Store Manager
1 day ago
Store Manager – Pokerrito
Overview
Pokerrito is seeking a passionate and results-driven Store Manager to lead our team and uphold our commitment to exceptional customer service and operational excellence. The ideal candidate will have strong leadership abilities, a hands-on approach, and proven experience in restaurant or retail management. In this role, you'll oversee all aspects of store operations, foster a positive team culture, and drive performance to meet and exceed business goals.
Key Responsibilities
- Manage daily operations to ensure food quality, accuracy, and timely service.
- Maintain in-depth knowledge of the menu and train staff to confidently communicate items to customers.
- Create a welcoming and customer-centric environment through active leadership and service modeling.
- Monitor inventory levels and coordinate timely restocking to avoid shortages.
- Supervise team members during peak hours to ensure smooth and efficient service.
- Enforce food safety, sanitation, and hygiene standards in full compliance with health regulations.
- Lead, coach, and develop staff—overseeing onboarding, ongoing training, and performance improvement.
- Manage opening and closing procedures, staff scheduling, and shift transitions.
- Place and manage supplier orders to maintain stock levels and reduce waste.
- Ensure fair and accurate distribution of staff tips.
- Coordinate front-of-house and back-of-house operations for seamless service delivery.
- Motivate team members to uphold brand standards and exceed customer expectations.
- Conduct regular cleanliness and safety inspections of the store.
- Prepare and present monthly reports on sales, staffing, inventory, and operational improvements.
Qualifications & Skills
- 1+ year of experience in restaurant or retail management (QSR experience preferred).
- Strong leadership and team-building skills with a positive, proactive approach.
- Experience with POS systems and basic financial reporting.
- Excellent communication skills; bilingual ability is a strong asset.
- Strong organizational and multitasking capabilities in a fast-paced environment.
- Commitment to high-quality customer service and problem-solving.
Requirements
- Minimum 1 year of experience in the food service industry
- Food Safe Level 1 certification
- Ability to work both independently and as part of a team
- Flexibility to work weekends or evenings as needed
Job Type
- Full-time
- Flexible schedule: Primarily Monday to Friday, with weekend shifts as needed
Compensation & Benefits
- Perks:
- Tips
- Free or discounted meals
- Extended Health Benefit
- Flexible scheduling
- Opportunities for growth and development
Job Type: Full-time
Pay: From $45,000.00 per year
Benefits:
- Discounted or free food
- Life insurance
- Store discount
Experience:
- Store management: 1 year (required)
Licence/Certification:
- Food Safety Certification (preferred)
Work Location: In person
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