C71- Clinical Support Worker

Job
Title:  Clinical Support Worker

Number of Position: 1

Competition Number : C71

Location: Phoenix House

Position Status: Casual

Collective Agreement: Communities Bargaining
Unit

Compensation:  $ $ 29.60

Reports to:  Program Supervisor

Job Summary

The Clinical Support Worker (CSW) reports to the Program Manager and
is a member of an integrated services team, combining clinical substance use,
supportive housing, employment, educational and other services. The CSW provides
a variety of day-to-day support to residents that are in early stabilization
and recovery.

Responsibilities:

Client Services

×       
Assist new intakes upon
arrival, provide program orientation – go over house rules and show them their
rooms

×       
Support clients with
their recovery pre-established care plans by maintaining accurate logging and
documentation as required by the
Society and other stakeholders

×       
Support medication
administration schedule and ensure accurate documentation for records

×       
Support proper
reporting/documentation and collaboration for: suspected alcohol or drug use;
clients who late for curfew and/or do not return home; escalating, unsafe
behaviour; emergency medical situations; client requests to go to the hospital;
and power failures, fire, or other emergency conditions which require staff
supervision or consultation

×       
Monitor
and assess resident behaviours and client movement in and out of the building.  Report behaviours to management that poses a
risk to the resident, other residents, staff and/or the community

×       
Monitor
to ensure chores are done, residents follow the rules, maintain cleanliness,
ensure they follow their stabilization plan.

×       
Resident
meeting to go over the house rules, as needed

×       
Act as a positive role model for all residents. Promote effective
social and interpersonal skills through tasks of healthy daily living and
social activities

Administration

×       
Support
administrative tasks including: photocopying; case documentation; database
entry; filing; and answering phones

×       
Maintain
cleanliness and organization

×       
Debrief with incoming shifts to ensure detailed transfer of
information (e.g. concerns) 

×       
Support
a safe, well maintained and healthy building environment

×       
Complete
regular rounds of facility as scheduled throughout shifts

×       
Perform
other duties as required

Qualifications

×       
Grade
12

×       
Certificate
in Community Social Service

×       
Recent,
related experience of one year working with marginalized populations in the
delivery of substance use services, mental health or equivalent

×       
Ability
to lift up to 25 pounds is required

×       
Satisfactory
completion of a criminal records check with vulnerable sector screening is
required

×       
Satisfactory completion of Tuberculosis Screening form is required

×       
Satisfactory
completion of Employee Immunization Record form is required

×       
First
Aid 1 and Current CPR certificate is required

×       
Valid
Class 5 driver's license is required

Skills & Knowledge

×       
Knowledge
of Windows, Microsoft Word, Excel, and Outlook.

×       
Experience
using database management systems (e.g.,
electronic health records, enterprise resource planning, or customer
relationship management)

×       
Knowledge
of and ability to operate standard office equipment, including: telephone
system, fax machine, photocopier, printer, etc.

×       
High
level of integrity and dependability with a strong sense of urgency and
results-orientation

×       
Strong
problem solving skills with the ability to exercise sound judgement and make
decisions based on accurate and timely analysis

×       
Strong
interpersonal skills and ability to communicate effectively in writing and
verbally in English

×       
Ability
to engage, facilitate, support, empower and increase motivation for change;
actively involving the residents in the change process and encouraging the
resident to take responsibility for the outcomes they achieve

×       
Ability
to form effective collaborative relationships with clients for the purpose of
facilitating their success in a performance-based program

×       
Ability
to perceive situational or other stressors, subtle changes in motivation that
elevate risk, and act proactively to check in and bring the client back on
track toward their goals using appropriate strategies, and prioritizing issues

×       
Ability
to work in a trauma-informed framework

×       
Demonstrated
commitment to the social sector with a passion for the organization's mission
is essential

Competencies

Approach to Work

×       
Demonstrates
initiative, flexibility, adaptability and resourcefulness

×       
Actively
seeks and incorporates feedback to inform continuous self-improvement

×       
Sets
goals, creates and implements action plans, monitors progress, and evaluates
results

×       
Adeptly
manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

×       
High-degree of relevant and current job knowledge
and skill

×       
Consistently produces accurate, thorough,
high-quality work in a timely manner

×       
Builds and promotes a culture of health and safety
in the workplace

×       
Implements and enforces best practices in health
and safety within the workplace

Judgement & Decision-Making

×       
Models independent thinking and creativity

×       
Demonstrates effective problem-solving skills

×       
Makes clear, consistent, transparent and timely
decisions after contemplating various available courses of action

×       
Exercises sound judgment in the best interests of
the organization

Communication & Interpersonal Skills

·
Expresses themselves clearly and professionally
both verbally and in writing

·
Displays high emotional intelligence; uses tact and
diplomacy in dealing with sensitive, complex and confidential situations

·
Has a manner, style and presence that makes a
positive impression

·
Listens to and considers others' views

Personal Leadership

·
Models the organization's core values of social
justice, teamwork, social innovation, and strength-based practices

·
Fosters enthusiasm, energy and commitment

·
Takes responsibility for personal actions,
performance and health

·
Is reliable and accountable; shows up on time ready
to work

Teamwork & Collaboration

·
Effectively works with and communicates with their
colleagues to ensure organizational success and excellent support for clients

·
Champions positive working relationships with staff
and external stakeholders

·
Supports an environment of openness, and champions
teamwork and communication across programs

 CLOSING DETAILS

Closing Date: Internal applications will be accepted until November 11, 2025, at 5:00 pm.

"All employees, including laid-off and displaced employees, are entitled to apply for the vacancy and be considered pursuant to the provisions of Article 12.9." Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply. Those shortlisted will be contacted.