Customer Service Representative

1 week ago

Calgary AB TG Z, Canada JPS Home Heating & Air Conditioning Ltd. Full time $40,000 - $60,000 per year

JPS Furnace & Air Conditioning is a company that recognizes the importance of investing in and developing our people. We see this as imperative because our employees deserve the opportunity to grow their skill sets and our customers deserve the best service possible We pride ourselves on the culture we have created here, and the amazing team we have is responsible for that We are confident that your employment experience here will be next to none. Hard work and dedication will never go unnoticed.

Description

The successful candidate for this position will be trained to handle the overflowing calls of a busy HVAC company This full time position has seasonal peak times, so flexibility during those times is a must

If you have a positive attitude, love interacting with customers and are looking for a welcoming environment for your workplace - we would love to hear from you

Duties & Responsibilities

  • Assist in organizing the paperwork for the job (creating the job packet, electronic contracts, etc.)
  • Respond to email correspondence
  • Communicate with field team members ( Home Comfort Reps)
  • Enter data completely and properly and file paperwork
  • Support fellow staff members
  • Maintain files in database
  • Building customer relationships while assisting customers professionally and accurately.
  • Complete various tasks such and submitting warranties, pulling permits, scheduling customers
  • Answer incoming calls from customers related to service, billing, and other departments
  • Make outbound calls to schedule, confirm, and survey upcoming or completed appointments.
  • Manage customer concerns and work to resolve them efficiently and effectively
  • Help all representatives understand our brand, policies and procedures
  • Help with projects and focus groups as needed
  • Other duties as assigned

*Please note that responsibilities outlined in this job description may evolve or change based on the needs of the company and departmental priorities

Qualifications and Skills

  • Advanced customer service skills.
  • Ability to multitask
  • Organized
  • Geographical knowledge of service area or map reading skills
  • Knowledge of industry
  • Computer skills including:
  • Microsoft Word, Excel, and Outlook experience
  • Communication skills
  • Pleasant telephone voice/manner.
  • Operate simple office equipment sufficiently to perform the job.
  • Develop knowledge of product lines, prices, various marketing promotional services

Physical Requirements

  • Prolonged periods sitting at a desk and working on a computer.

Why Choose JPS?

  • Positive and Inspiring Culture - Our employees are our greatest asset. We ensure you are well cared for and heard, fostering a supportive environment with our open-door policy where you can thrive and feel valued every day.
  • Career Growth - Personal and professional development is our priority. As you succeed and advance, we know we're doing something right. We're here to support and encourage you at every stage of your career journey.
  • Employee Benefits - Enjoy extended health and dental coverage along with a healthcare spending account, ensuring you and your family are well taken care of.
  • Exceptional Leadership - At JPS, we set high standards and believe in top-quality leadership. Our strong and positive leaders are dedicated to bringing out the best in each team member, guiding you to success.

Job Types: Full-time, Permanent

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

  • Company events
  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking

Work Location: In person

  • Customer Service Representative

    2 weeks ago

    Calgary, AB TG E, Canada Fountainhead Mechanical Inc. Full time $40,000 - $45,000 per year

    Job OverviewWe are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and analyze customer needs will be essential in ensuring customer satisfaction and loyalty. This...

  • Senior Customer Service Representative

    3 days ago

    Calgary, AB TG H, Canada AURORA FURNITURE MANUFACTURING LTD Full time

    Job descriptionJob Title:Senior Customer Service RepresentativePosition Overview:We are seeking a highly motivated and experienced Senior Customer Service Representative to join our team. This individual will lead our customer service team, ensuring outstanding support to our customers and sales team. The ideal candidate has 3-5 years of experience in...

  • Customer Service Representative

    1 week ago

    Calgary, AB, Canada Fuze Logistics Services Inc Full time

    Customer Service Representative Fuze Logistics Services is a next generation 3PL headquartered in Montreal, with offices across North America, leveraging cutting-edge technologies and decades of industry expertise to facilitate the transport of freight globally. We are seeking a Customer Service Representative to join our team in Calgary! The successful...

  • Customer Service Representative

    2 weeks ago

    Calgary, AB, Canada Fuze Logistics Services Inc Full time

    Customer Service Representative Fuze Logistics Services is a next generation 3PL headquartered in Montreal, with offices across North America, leveraging cutting-edge technologies and decades of industry expertise to facilitate the transport of freight globally. We are seeking a Customer Service Representative to join our team in Calgary! The successful...

  • Customer Service Representative

    2 weeks ago

    Calgary, AB, Canada Fuze Logistics Services Inc Full time

    Customer Service Representative Fuze Logistics Services is a next generation 3PL headquartered in Montreal, with offices across North America, leveraging cutting-edge technologies and decades of industry expertise to facilitate the transport of freight globally. We are seeking a Customer Service Representative to join our team in Calgary! The successful...

  • Customer Service Representative

    1 hour ago

    Calgary, AB, Canada Intact Full time

    Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to...

  • Customer Service Representative

    1 week ago

    Calgary, AB TJ G, Canada S&S Activewear Full time $40,000 - $60,000 per year

    JOIN US AND CREATE YOUR VISIONCompany OverviewS&S Activewear is a leading North American, tech-enabled specialty distributor of imprintable apparel, including t-shirts, fleece, athletic wear, headwear, workwear, scrubs and accessories. We pride ourselves on being the "critical link" that enables our 100+ brand partners such as Adidas, Columbia and Gildan to...

  • Customer Service Representative, Full or Part Time

    1 week ago

    Calgary, Ab, Canada South West Bulk Express Inc Full time

    About Us South West Bulk Express is a growing transportation company specializing in reliable bulk freight services across Western Canada. We take pride in our commitment to safety, service, and efficiency — ensuring our customers' freight moves smoothly and on time. We're currently hiring for two Customer Service Representatives Full-Time (Monday to...

  • Customer Service Representative

    5 days ago

    Calgary, Canada Rough Ashlar Management Full time

    Rough Ashlar Management is a telecommunication-based consulting sales and marketing firm. We help our client's popular household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities. We are looking for a self-starter entry-level Customer Service Representative to assist with our...

  • Customer Service Representative

    1 day ago

    Valleyview AB, Canada Circle K Stores Full time $26,000 - $42,000 per year

    Store : Avenue, Valleyview, Alberta T0H 3N0Customer Service RepresentativeAs a Customer Service Representative, you will enjoy:  Flexible schedulesLarge, stable employerOpportunities for fast career advancementTask varietyWeekly payNight shift premiumEmployee discountScholarship programYears of service Recognition programSupporting temporary workers...