Customer Service Representative

14 hours ago

Fergus, Ontario, Canada A. O. Smith Corporation Full time $51,000 - $51,600 per year

A.O. Smith Fergus is looking for a Customer Service Representative that provides exceptional service support to external and internal customers in relationship to customer order management. To act on the customers behalf, providing service solutions that are satisfactory to the customer. To exceed the customers service expectations whenever possible.

Job Requirements and Responsibilities

· Confirms and enters customer orders into SAP system ensuring accuracy of pricing and verifies all other pertinent areas of the sales order are correct.

· Processes EDI orders and releases to distribution.

· Enter direct delivery orders and maintain receipts of direct delivery orders.

· Scans customer EDI errors, sends back to the customer for correction and sends corrected to the EDI Team

· Quickly and efficiently responds to customer inquiries regarding product, price, delivery, order statuses and freight costs via telephone and email.

· Responds to e-mail inquiries received through the Customer Service general mailbox.

· Responds to emails at personal email box.

· Responds to voice mail messages.

· File customer order documents.

· Follow-up with customers as required regarding customer pick-up orders and

other matters relating to customer orders, pricing variances and SKU changes.

· Makes recommendations for process change and continuous improvement.

· Responsible for thorough knowledge of full range of products and for keeping up-to-date on

new product information.

· Additional duties as assigned by Customer Service Supervisor

Qualifications:

Must be a team player

Excellent oral and written communication skills

Excellent call management skills

Excellent time management skills with the ability to multi-task

Strong organizational skills

Customer Service experience

Should have data entry/ ERP experience. Familiarity with SAP a preference.

Minimum High School diploma/ GED

Availability Monday to Friday.

Job Type: Full-time

Pay: $24.67-$24.85 per hour

Benefits:

  • Company pension
  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Vision care

Ability to commute/relocate:

  • Fergus, ON: reliably commute or plan to relocate before starting work (required)

Education:

  • Secondary School (preferred)

Experience:

  • Customer service: 1 year (preferred)

Work Location: Hybrid remote in Fergus, ON

  • Western Regional Sales Manager

    3 days ago

    Fergus, Ontario, Canada A. O. Smith Corporation Full time US$80,000 - US$180,000 per year

    Company / Location Information A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world's leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for...

  • Front Desk Receptionist

    1 week ago

    Fergus, Ontario, Canada TerraStaff Full time $17,600 - $43,200 per year

    Job Title: Front Desk Representative & Housekeeping AssociatePosition OverviewWe are seeking a reliable, customer-focused Front Desk Representative & Housekeeping Associate to join our hotel team. This hybrid role supports both guest services and housekeeping operations. The ideal candidate is friendly, organized, and willing to assist wherever needed to...

  • Manager of Engineering and Public Works

    2 weeks ago

    Fergus, Ontario, Canada Township of Centre Wellington Full time $120,000 - $180,000 per year

    Reporting to the Managing Director of Infrastructure Services, the Manager of Engineering and Public Works is responsible for the leadership, administration, and operational oversight of the Township of Centre Wellington's Engineering and Public Works division. This position combines municipal engineering expertise with public works operations, ensuring the...

  • Cash supervisor

    7 days ago

    Fergus, Ontario, Canada Shoppers Drug Mart Full time $55,000 - $63,000 per year

    Company DescriptionShoppers Drug Mart, with a history spanning over 50 years, has become one of Canada's most trusted and widely recognized pharmacy and health retail brands. From a small pharmacy in Toronto, the organization has grown to over 1,200 locations across the country, serving Canadians of all ages. Despite its growth, Shoppers Drug Mart remains...

  • System Design

    2 weeks ago

    Fergus, Ontario, Canada Protector Security Systems Full time $55,000 - $81,000 per year

    OverviewWe are seeking a dynamic and motivated person to join our team. In this role, you will be responsible for building strong relationships with clients, understanding their needs, and providing tailored solutions to meet their goals. The ideal candidate is personable, results-driven, and possesses excellent communication skills. This position offers an...

  • Operator I

    1 week ago

    Fergus, Ontario, Canada The Gund Company Full time $49,920 per year

    Job TypeFull-timeDescriptionOperator I - CNC OperatorJob DetailsJob TypeFull-timeFergus, Ontario, FergusDescriptionThe Gund Company Canada has animmediateopeningfor a full-timeCNC Machine Operator Ito join our teamShift:Second Shift - 4:00 pm to 2:30 am, Monday through ThursdayHourly Wage:$ % shift premium*About The Gund CompanyThe Gund Company, a leader in...

  • Assistant Resident Manager, Live-In

    3 days ago

    Fergus, Ontario, Canada The Skyline Group of Companies Full time $35,000 - $70,000 per year

    Location: Fergus, Ontario, CanadaCompensation: Salary + Apartment Job Type: Part-time Schedule: Rotating Schedule, Weekends + On-Call Availability required Job Overview: The Assistant Resident Manager is responsible for daily operations of assigned apartment buildings, including building cleaning, administrative tasks, light maintenance, and providing...

  • Assistant Resident Manager, Live-In

    1 day ago

    Fergus, Ontario, Canada The Skyline Group of Companies Full time US$40,000 - US$60,000 per year

    Location: Fergus, Ontario, Canada Compensation: Salary + Apartment Job Type: Part-time Schedule: Rotating Schedule, Weekends + On-Call Availability required Job Overview: The Assistant Resident Manager is responsible for daily operations of assigned apartment buildings, including building cleaning, administrative tasks, light maintenance, and...

  • Assistant Resident Manager, Live-In

    21 hours ago

    Fergus, Ontario, Canada The Skyline Group of Companies Full time US$32,000 - US$60,000 per year

    Location: Fergus, Ontario, CanadaCompensation: Salary + Apartment Job Type: Part-time Schedule: Rotating Schedule, Weekends + On-Call Availability required Job Overview: The Assistant Resident Manager is responsible for daily operations of assigned apartment buildings, including building cleaning, administrative tasks, light maintenance, and providing...

  • General Labour – Mechanical Background

    3 days ago

    Fergus, Ontario, Canada System Fencing Limited Full time $19,400 - $21,900 per year

    Company OverviewSystem Fencing Equine has been serving the horse fencing, stalls, and farm markets since 1987. Known for honest and dependable service, we are the leader in the horse market across Canada and the US, with a dedicated team of over 40 employees committed to quality and customer satisfaction.SummaryOur General Labourer – Mechanical Background...