Manager, Insights

Job Description

What is the opportunity?

Avion Rewards is an award-winning, internationally recognized loyalty and consumer engagement platform that provides Canadians with the flexibility to shop, save, earn and redeem for everyday merchandise, aspirational rewards and experiences.  Our program is strengthened by RBC's partnership ecosystem, providing Avion members with countless ways to earn and redeem, and creating unique opportunities for merchant partners to extend their reach and the value they provide to Canadians.

We are looking for a Manager, Insights & Advanced Analytics to help us deepen member engagement and unlock new opportunities across the Avion Rewards ecosystem. This role sits at the intersection of data and digital experience driving how millions of Canadians interact with one of Canada's most recognized loyalty programs.

You'll lead initiatives that blend analytics, storytelling, and strategy to enable personalization, guide decisions, and power data driven growth. You will also partner across functions to deliver insights, automation, and analytical solutions that scale impact.

What will you do?

• Lead analytical work that uncovers actionable insights to shape the Avion Rewards experience and drive member engagements.

• Partner with product, marketing, offers, and technology teams to design and measure experiments, optimize digital journeys, and evaluate new features.

• Develop advanced analytics solution, including segmentation and predictive modeling, to drive personalization and tailor experiences for our members.

• Work with some of the latest tools available through RBC/Borealis including LLM powered analytics, agentic analytics workflows, and code assist platforms that help you move faster and explore new ideas.

• Oversee the design and delivery of dashboards, KPIs, and data products that drive both strategic and operational decisions.

• Automate and streamline data processes by building scalable pipelines, dashboards, and reusable data assets.

• Translate complex findings into clear narratives that influence senior stakeholders and inspire action.

What do you need to succeed?

Must have:

• 5+ years of experience in analytics, data science, or a related field, with focus on digital, product, or customer analytics.

• Strong proficiency in Python, SQL (Experience with spark is an asset) and familiarity with GA4.

• Hands on experience building and maintaining data pipelines and dashboards using tools such as Tableau, Power BI and Looker.

• Proven ability to automate analytical workflows and improve efficiency through scalable data solutions.

• Strong business acumen and ability to communicate insights to both technical and non-technical audiences.

• Familiarity with GIT and workflow automation tools (Airflow/Rundeck).

• Experience guiding cross-functional teams to translate data into measurable business insights.

Nice to have:

• Loyalty or consulting background.

• Experience with Python ML libraries like Scikit-learn and TensorFlow.

• Experience with Cloud Data Platforms such as: Snowflake, Data Bricks, AWS.

• Experience with A/B testing, experimentation, and personalization framework.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

Job Skills

Business Intelligence (BI), Commercial Acumen, Critical Thinking, Customer Analytics, Detail-Oriented, Requirements Analysis, Results-Oriented

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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