Service Advisor

2 weeks ago

Service Department Ottawa Ontario, Canada Store 457 Full time $39,200 - $49,600 per year

Motivated to join a winning team?  Entry level advisors being hired at a competitive wage scale with $19.00-$24.00/hr available

The Automotive Service Advisor works in conjunction with the Auto Service Manager, Tower Operator and fellow coworkers to promote a customer first environment. An Auto Service Advisor initiates automotive services and repairs by ascertaining performance problems and service requests while communicating directly with customers and managing their expectations. Your automotive knowledge and customer service skills make you the link between the technician and the customer.

Policy, Procedures and Standards

  • Works in accordance with Canadian Tire best practices in service delivery, customer values, and store operations
  • Engage in staff development intiatives to ensure standards are understood and met
  • Keep current on the material contained within the Policy and Procedures Employee Manual
  • Follow store Health and Safety program and observe provincial occupational health and safety regulations; report and observed or potential hazards immediately
  • Participate in meetings

Major Tasks and Responsibilities

  • Maintain professional appearance (uniform, hygiene, grooming, name tag)
  • Respond to customer inquiries over the phone and in person, identifying their needs
  • Locate product information for estimates
  • Estimate cost and time for repairs
  • Increase sales of the service department
  • Complete and control the status of work orders
  • Schedule car appointments
  • Review work orders with customers
  • Verify warranty and service contract coverage, explaining provisions and exclusions
  • Act as liaison between customer and technician
  • Operate computerized work order system
  • Complete other tasks as required
  • Operate cash register in compliance with standardized procedures

Major Requirements and Competencies

  • Valid driver's license in the province of employ
  • Ability to provide professional customer service and employee support
  • Ability to deal with difficult customers and high-stress situations while maintaining a professional attitude
  • Ability to work in a team environment to achieve common goals license
  • Ability to work effectively in a fast-paced, customer-focused environment
  • Understanding of basic automotive techniques related to repair and servicing of automobiles
  • Establish and maintain cooperative working relationshuos
  • Ability to plan, organize, delegate and follow-up on daily tasks
  • Approachability
  • Information-seeking
  • Interest in and knowledge of the automotive service industry
  • Effective written and oral communications skills
  • Effective problem solving skills
  • Basic math, and keyboarding skills

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