Order Desk Clerk

6 days ago

Richmond Hill, Ontario, Canada Maple Roofing Supplies Full time $45,000 - $65,000 per year

We are looking for a friendly and detail-oriented Customer Service / Order Entry Clerk to join our team. This role involves accurately processing customer orders, providing exceptional service, and supporting sales and operations teams to ensure smooth order fulfillment and customer satisfaction.

Our peak season is between April - December. Our store is open Monday - Friday from 7am-5pm and Saturday from 7:30am-12pm. Saturday is a mandatory shift.

Your role:

  • Assist customers in purchases, upselling and product recommendation
  • Daily banking reconciliation
  • Invoicing and filing, monthly statements
  • Complete all other duties as assigned

The qualifications we are looking for:

  • At least 5+ years of experience using a computer, including inputting, accessing, modifying, or outputting information
  • At least 5+ years of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits
  • At least 3+ years of retail experience
  • At least 3+ years of experience as a cashier
  • Ability to lift up to 25 pounds without assistance; may lift up to 30 pounds with or without assistance

Job Type: Full-time

Pay: $45,000.00-$65,000.00 per year

Benefits:

  • Dental care
  • Extended health care

Education:

  • Secondary School (preferred)

Experience:

  • Customer service: 5 years (preferred)

Work Location: In person

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