Operations Coordinator FT

EHN Canada is the nation's largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for Canadians. We are committed to both caring for our patients and supporting their loved ones. With over 100 years of collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential compassionate care to patients wherever they are. EHN Canada prides themselves on providing both excellent and accessible care to all Canadians.

If you are looking for a challenging and rewarding career, come join us

Responsibilities

As an Operations Coordinator, they will play a vital role in building and maintaining positive relationships. They will be the face of EHN Bellwood Toronto and will have a wide range of responsibilities aimed at supporting the smooth operation of the organization.

• Ensure all visitors and clients are checking in upon arrival and departure.
• Work with the admissions, intake team and MSW to ensure proper bed allocation.
• Answer telephone, email and direct clients as needed.
• Assist in coordinating special projects and initiatives.
• Track project timelines and milestones.
• Research and compile data as needed for reports and presentations.
• Collaborate with staff, external vendors or stakeholders to ensure smooth coordination and implementation of events including holiday events, team building, cultural events, charity events etc.
• Help provide clear communication with clients when required, by assisting with overhead announcements, and maintaining digital screens with updated programing.
• Assist in the success and growth of the Wellness Centre (chiropractic, physiotherapy, RMT, acupuncture) scheduling appointments, accepting payment and producing clients with invoice/receipts for their insurance.
• Overall, this position plays a vital role creating a supportive environment and streamlining operations.

Qualifications

• Education in Mental Health field (social work or health administration) is an asset.
• Excellent communication and interpersonal skills with the ability to engage with diverse communities, interact compassionately and effectively with clients, families and staff.
• Strong organizational skills, ability to multitask, prioritize, and manage time effectively.
• Ability to work independently as well as part of a team with the commitment to collaborate and demonstrate good teamwork skills.
• Proficiency in Microsoft Office, familiarity with electronic health record systems and the ability to troubleshoot computer issues is an asset.

Employee Benefits and Perks:

• Comprehensive benefits package including a yearly allowance of $2,000 for mental health and addiction services, plus $600 for various paramedical services (e.g., massage, physiotherapy)
• 24/7 Employee Assistance Program through GreenShield Health
• Competitive paid time off, with an extra paid day off for your birthday, offered to eligible employees
• Float Days and Recognized Statutory Holidays, providing additional flexibility and time off for eligible employees
• Access to in-house fitness facilities or discounted gym memberships
• Exclusive discounts through Perkopolis on entertainment, insurance, and more
• Opportunities for personal and professional growth through our Education Support Assistance program
• Supportive relocation opportunities due to our nationwide presence
• Defined Benefit pension plan with up to a 4% employer contribution
• Maternity and parental leave top-up
• Discounts available at Kids & Co. Daycare.

Artificial intelligence (AI) may be used to screen, assess, or select applicants for this position by analyzing application materials and generating recommendations to support human decision-making.

EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources.