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Experienced Service Coordinator

2 weeks ago

Calgary, Alberta, Canada STILE INTERIORS Full time $45,000 - $55,000 per year

Are you a highly organized, service-focused mindset professional with a solid background in service and warranty coordination within the residential construction industry? If so, we'd love to hear from you

About us

Stile Interiors is a growing finishing supply and installation company with over 15 years of industry experience. We are innovative, customer-centric, fast-paced, and our goal is to be the go-to home finishing solutions company for Alberta's builders and independent contractors in the residential sector.

About the Role

We are currently seeking a full-time Experienced Service Coordinator to join our dynamic and growing team. The Experienced Service Coordinator plays a key role in supporting the team by managing scheduling, documentation, and communication throughout the service process. This position is responsible for coordinating technician calendars, ensuring timely service appointments, and balancing workloads to maintain efficient field operations. Serving as a primary point of contact for external parties, subcontractors, and internal team. The coordinator ensures clear communication regarding service timelines, service expectations, and available resources. The role also maintains the accuracy and organization of digital records, including service documentation and tracking systems, to support timely follow-ups and detailed reporting.

Responsibilities

  • Relay feedback and promptly escalate any external party concerns to the relevant team members to enable proactive resolution;
  • Continuously monitor workloads to maintain balanced scheduling and optimize time management across all service appointments;
  • Maintain clear, professional communication with internal teams, clients, and external partners while delivering outstanding customer service;
  • Process incoming service requests from multiple channels, prioritizing tasks effectively to ensure timely response and resolution;
  • Review work orders to ensure accuracy and completeness before processing;
  • Update and manage calendars related to service appointments, deliveries, and installations;
  • Generate and distribute daily packing slips for upcoming service appointments;
  • Investigate and follow up on service and warranty issues to ensure timely resolution;
  • Research, download, and organize relevant documentation and project information;
  • Effectively communicate and coordinate critical information between external internal team and external parties to support seamless operations;
  • Performs other related duties as assigned.

Qualifications

  • Minimum high school diploma or equivalent, further education considered an asset;
  • Minimum of 3 years' experience in service and warranty management within the residential construction industry is essential;
  • Strong background in customer service, construction, trades or field service processes;
  • Excellent time management and organizational skills in a fast-paced environment;
  • Strong interpersonal communication skills, both written and verbal;
  • Proficiency in Microsoft Office Suite (Excel, Outlook, Word);
  • Ability to work independently and collaboratively across departments.

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

Job Types: Full-time, Permanent

Pay: $45,000.00-$55,000.00 per year

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off

Work Location: In person