Software Engineer

Transforming the Future with Convergence of Simulation and Data

Software Engineer - Core Engineer

Job Summary:

Our client in Kanata, ON is looking for a Software Engineer - Core Engineer. This is a contract position.

What You Will Do:

We are seeking an experienced Jira Cloud Administrator to join our team in an on-call capacity, supporting a large-scale Jira Cloud environment with approximately 30,000 users. In this role, you will be responsible for the administration, configuration, and ongoing support of Jira Cloud, Jira Service Management (JSM), Confluence, and related Atlassian tools. You will leverage your expertise in ScriptRunner, Python, and Git/GitHub to automate processes, troubleshoot issues, and ensure optimal performance and reliability for our client's Atlassian ecosystem. The ideal candidate will have a proven track record managing large Jira Cloud instances, a proactive approach to problem-solving, and the ability to thrive in a dynamic, fast-paced setting. This is a unique opportunity to support one of the largest Atlassian Cloud instances.

Service Desk Service Desk: Our team utilizes JSM to triage and address users requests.

Basics:

• Minimum 3 years of hands-on administration experience with Jira Cloud, including Jira Service Management (JSM).
• Bachelor's Degree.
• Prior administration experience with Atlassian Analytics, Jira Product Discovery, and Compass.
• Prior experience supporting Jira Cloud instances with at least 5,000 users (preferably 10,000+).
• Proficiency in Confluence administration and integration with Jira Cloud.
• Strong scripting skills using ScriptRunner for Jira.
• Demonstrated experience with Python development for automation and integrations.
• Solid understanding and practical experience with Git and GitHub for version control and workflow management.
• Experience providing on-call support for enterprise-scale Atlassian environments.
• Python.
• GitHub.
• Jira.
• Ability to construct basic scripts leveraging REST API calls.
• Experience with pull requests, branching and Git fundamentals Jira.
• Ability to configure workflows, custom fields, permission schemes, issue level security.
• Experience with Azure / Entra (or other Identity provider) integration is expected.
• Experience with collaborating with customers to configure a JSM service desk.
• Onsite, expected to be at the office at leat 4 days a week.

Preferred:

• Familiarity with Atlassian Forge app development.
• Exposure to large-scale migrations or consolidations within Atlassian Cloud products.
• Experience with Atlassian Access and enterprise user management.
• Familiarity with SAML SSO and identity provider integrations (Okta, Azure AD, etc.).
• Knowledge of Atlassian Marketplace apps and their administration.
• Experience with advanced Jira automation (native and third-party tools).
• Familiarity with ITIL practices and service management frameworks.
• Exposure to Atlassian Cloud-to-Cloud migrations.
• Experience with incident and change management processes.
• Knowledge of security best practices in Atlassian Cloud.
• Experience training or onboarding end-users and admins.
• Familiarity with Agile and Scrum methodologies.
• Exposure to Atlassian Insight/Assets for asset management.
• Experience with monitoring and alerting tools (e.g., Opsgenie, PagerDuty).
• Experience working in a distributed or fully remote team environment

How You Will Be Successful:

• Envision the Future
• Communicate Honestly and Broadly
• Seek Technology and Business "First"
• Embrace Diversity and Take Risks

What We Offer:

• Competitive Salary
• Comprehensive Benefit Package
• Group Retirement Savings Plan (GRSP) with matching contributions
• Paid holidays and vacation time off
• Free training on all Altair products

Why Work with Us:

Altair is a global technology company providing software and cloud solutions in the areas of data analytics, product development, and high-performance computing (HPC). Altair enables organizations in nearly every industry to compete more effectively in a connected world, while creating a more sustainable future. With more than 3,000 engineers, scientists, and creative thinkers in 25 countries, we help solve our customer's toughest challenges and deliver unparalleled service, helping the innovators innovate, drive better decisions, and turn today's problems into tomorrow's opportunities.

Our vision is to transform customer decision making with data analytics, simulation, and high-performance computing.

For more than 30 years, we have been helping our customers integrate electronics and controls with mechanical design to expand product value, develop AI, simulation and data-driven digital twins to drive better decisions, and deliver advanced HPC and cloud solutions to support unlimited idea exploration. To learn more, please visit

Ready to go? #ONLYFORWARD

At our core we are explorers; adventures; pioneers. We are the brains behind some of the world's most revolutionary innovations and are not only comfortable in new and unchartered waters, we dive headfirst. We are the original trailblazers that make the impossible possible, discovering new solutions to our customer's toughest challenges.

Altair is an equal opportunity employer. Our backgrounds are diverse, and every member of our global team is critical to our success. Altair's history demonstrations a belief that empowering each individual authentic voice reinforces a culture that thrives because of the uniqueness among our team.