VIP Back of House Supervisor

City:
Pickering

What you will do:
The VIP BOH Supervisor is an hourly role with varying weekly hours. The VIP BOH Supervisor assists the salaried Management team with the running of the theatre building during scheduled shifts - this could include opening and closing the building as the sole Manager on duty. Providing hospitality, food service execution and leading the team of employees, are primary responsibilities as well as adhering to theatre policies and procedures. The VIP BOH Supervisor primarily focuses on the back of house areas, in a quick service restaurant style kitchen, when not assigned elsewhere.

Managing and Leading the Team:

• Oversee VIP Menu standards, food safety and product quality.
• Review daily challenges of guest service to enhance operational execution.
• Coordinate cast responsibilities during shifts in the BOH area, including kitchen and dish pit.
• Coach, train and mentor cast members and provide in the moment feedback.
• Work closely with entire team, including the General Manager, sharing information openly to enhance learnings and problem solving on an on-going basis.
• Support FOH areas of operation, when required.
• Work towards their assigned theatre's metric goals by reviewing execution and recognizing success.
• Encourage high performance through on-going development of the Cast Members and Cast Leaders, drive continuous performance improvement-based observations of performance and discussions with salaried management.
• Monitor and provide to salaried management, observations regarding cast behavior and performance.
• Assist with the organization of and actively encourage participation in cast events.
• Initiate and maintain communication on an individual level as required to increase motivation, engagement and retention.
• Provide feedback regarding individuals with the potential for advancement in the Cast Member/VIP Cast Member career path.
• Actively participate in recruiting efforts to build a strong team.
• Conduct and participate in the facilitation of interviews and group interviews to hire new back of house employees.
• As required, escalate any issues with VIP Cast Members to salaried VIP management for resolution.

Managing the guest experience

• Interact regularly with Guests to understand their expectations.
• Oversee the presentation of all food items prepared by the kitchen, to ensure Guest satisfaction.
• Maintain a high degree of visibility, professionalism and accessibility to Guests.
• Coach, cross-train and cross-utilize Cast to deliver optimum standards of service to our Guests.
• Deal swiftly and professionally with Guest concerns on all matters – with a focus on food service quality and presentation.
• Deliver high quality service in all areas.
• Conduct frequent walkthroughs using all building assessment tools.

Payroll controls:

• Ensure the theatre is staffed to meet business requirements and adjust as required

Health & Safety

• Ensure all Health and Safety standards /procedures are being met
• Ensure ANY machinery or equipment are safe for both guests and employees, and locked out if necessary.
• Ensure employees receive training in the safe operation of their specific work tasks.
• Ensure all injuries and near misses are reported to the management team; submit incident reports as necessary.
• Oversee and ensure all cast are following the health and safety policy and

Administrative & Other duties:

• Effectively follows all Cineplex values, policies and procedures, while role modeling and practicing company culture
• Effectively executes promotions, rentals and other special events at the theatre from a culinary perspective.
• Support the operation of the theatre according to corporate standards.
• Provide feedback around the execution of the third-party contracts.
• Communicate theatre information upward, downward and across.
• As assigned, accountable for completing accurately all daily, weekly and monthly reports.
• Provide recommendations to increase revenues and efficiency or improve profitability in all areas of the business.
• Assist the theatre in achieving its budgetary requirements.
• Support in the execution of all corporate initiatives related to key business units such as, but not limited to, Media, Marketing and Merchandising.

Inclusion & Diversity
Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.

Accessibility
We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment oporunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at or via email at

While we appreciate all interest, only those candidates selected for an interview will be contacted.