Customer Service Analyst

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Supply

Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. And it's our talented and passionate teams that make this happen.

If you're looking for a career in supply chain, there's no better place to be than Reckitt. We offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics. You could join our Global Supply Planning team to develop and implement our global supply strategy, or work with our Procurement Centre of Excellence team to negotiate and manage our supplier relationships.

Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our manufacturing operations, and our Logistics Excellence team develop new and innovative ways to distribute our products to customers.

About The Role
The Customer Service Analyst is responsible for providing dedicated customer service support to our external customers including processing orders, resolving issues that occur, and optimizing key performance indicators (KPIs). The Customer Service Analyst is also responsible for supporting internal stakeholders with reporting, monitoring/tracking, and improvement ideas for KPIs.

Your responsibilities

• Managing end-to-end order to cash cycle –manual order processing, including troubleshooting issues/errors, load planning, customer appointment management and invoice reconciliation
• Communicating and developing relationships with customer replenishment departments through Teams meetings, phone, email and co-managed working groups
• Reviewing and correcting orders for discrepancies in pricing, quantity, and other important details
• Interfacing effectively and proactively with internal groups such as Sales, Operations, Logistics, and Demand & Supply Planning
• Coordinating with CPFR/Logistics team to validate and negotiate fines

The experience we're looking for

• Bachelor's degree in supply chain management or a business-related field is preferred
• SAP experience
• Prior Customer Service experience (at least 1 year)
• Strong Analytical and computer skills (Excel, PowerPoint, and Word) skills

Preferred Qualifications

• Customer Service experience
• 2+ years of CPG experience

The skills for success

Supply Chain Management, Business Partnership, Collaboration, Partnership building, Relationship management, Business acumen, Productivity management, Project management, Improve business processes, Advanced analytics, Data analytics, Customer service management, Manufacturing excellence.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.