Information Technology Support Specialist

Boshart Industries is based in Milverton, Ontario, (which is located 40 minutes West of Kitchener) with an impressive legacy of over 70 years as a Master Distributor in the plumbing and water well industry as well as a complimentary secondary business in Manufacturing. Our unwavering dedication lies in cultivating excellence among our employees. We achieve this by fostering a secure, enjoyable, and inclusive work environment, where achievements, milestones, and successes are regularly recognized and celebrated. 

At Boshart Industries, we are committed to both the personal and professional development of our employees. By combining our extensive experience with a steadfast commitment to creating an empowering workplace, we continue to thrive as an industry leader. 

Learn more about Boshart Industries. Click the link below  

JOB SUMMARY:

To support the secure and stable operation of IT systems, including applications, personal computers, servers, network, and telephony equipment.  Tier 1 support and analysis of end user software and hardware issues in a timely and accurate fashion. Staffing the help desk, answering phone and email requests, and responding to employee questions in a friendly, positive, and timely manner.

MAJOR RESPONSIBILITIES:

• Support all operating systems and their associated software
• Installation, configuration, maintenance, and troubleshooting of PCs, mobile devices, and printers
• Support connection solutions including local area networks, company website, intranet, Internet applications, faxing systems, and PBX
• Communicate regularly and effectively with customers on open ticket status
• Administer and maintain end user accounts, permissions, and access rights
• Provide support for mobile/remote users and offices
• Implement system updates to improve performance and stability
• Support software and hardware improvements, upgrades, and/or purchases
• Assist with research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts
• Protect operations by keeping information confidential
• Maintain service desk and asset management

Rotating after hours on-call emergency support

ADDITIONAL RESPONSIBILITIES:

• Assist with IT related projects as they arise. Topics include, but are not limited to, development, security, Microsoft 365

Contributes to team effort by accomplishing related results as needed

MINIMUM QUALIFICATIONS:

• College Diploma or equivalent Knowledge

TECHNICAL KNOWLEDGE/EXPERIENCE

• 1-2 years of relevant experience
• Networking fundamentals knowledge
• Office 365 administration
• Knowledge of Windows and Linux server roles (email, Active Directory, Print and File services, etc.)
• Knowledge of a wide variety of computer hardware (mobile, server, telephony, printers, etc.)
• Knowledge of a wide variety of corporate software (Microsoft 365, Adobe, etc.)

BEHAVIOURAL: Demonstrated ability to apply the following behavioral competencies on the job:

• Problem Solving - Anticipating, analyzing, diagnosing and resolving problems
• Teamwork -
  Working effectively and productively with others
• Planning/Organizing -
  Utilizing logical, systematic and orderly procedures to meet objectives
• Interpersonal Skills - Effectively communicating, building rapport and relating well to all kinds of people
• Flexibility - Agility in adapting to change

PREFERRED QUALIFICATIONS:

• Operating system fundamentals
• Basic programming knowledge
• Customer service skills
• A+ Certification

This job description does not imply that these requirements are the exclusive requirements of this position. This position requires performance of additional related duties as needed.

Boshart Industries is an equal opportunity employer and value diversity at our company. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. 

We are committed to making our interview process fully accessible for people of all abilities. Accommodations will be provided upon request, to support candidates' participation in all aspects of the recruitment process. If you require an accommodation for the recruitment/interview process, please let us know to ensure that the appropriate accommodations are in place