Specialist, Quality Assurance

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. 

Role Mandate:

Do you have a passion for Quality Assurance (QA) and Regulatory Affairs (RA) Are you a creative problem solver, highly organized, and able to prioritize multiple projects effectively in a fast-paced environment? If so, we would love to hear from you

The QA & RA Specialist is responsible to ensure that Control Brand Products are in conformance with respective safety, quality, and labelling standards.  The position requires the ability to work collaboratively with the Non-Food QA/RA team, cross functional teams, and vendors to drive compliance and a consistent customer experience. 

***You will need to work from the Bloor & Dundas office during the week***

Accountabilities:

• Develops technical label copy, evaluates product, and claims documentation to ensure compliant labelling of products against the appropriate regulations, guidelines, internal labelling standards and policies.  Reviews and approves packaging artwork.
• Works with Senior QA and RA Specialists, and Product Management teams to ensure all technical documents & data fields are complete.
• Develop quality plans and coordinate any necessary testing activities by 3rd party testing laboratories.
• Coordinates QA Audit report reviews and Customer complaint investigations
• Drives continuous improvement initiatives with vendors focused on product safety and quality
• Assists in managing customer complaints, including identifying trends and driving resolution and year over year sustainable improvement
• Interfaces with suppliers/manufacturers, as needed, on quality, safety, and label compliance related issues to ensure corrective and preventative actions
• Liaises with internal and external business partners to ensure all aspects of the business needs are addressed
• Supports the Importer of Record initiatives, including the certificate management process
• Assist Lead, QA/RA as required, with special projects relating to process development, quality assurance, regulatory affairs, and other initiatives.

Role Requirements:

• University education or equivalent in Chemistry, Engineering, Textile or equivalent science discipline
• 1-3 years consumer products quality assurance or product regulatory labelling experience in retail or manufacturing environment
• Thorough knowledge of Consumer products and Textiles labelling regulations
• Outstanding team player with excellent interpersonal, communication and time management skills
• Strong commitment to quality, accuracy, and detail
• Creative problem solver with a strong work ethic
• Highly organized, able to prioritize multiple projects effectively and work independently in a fast-paced environment

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada's Top Employers, Canada's Best Diversity Employers, Canada's Greenest Employers & Canada's Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.  
 
Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

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