Front Desk Supervisor

1 week ago

Montréal QC HA G, Canada Hotel Le Cantlie Suites Full time $45,000 - $65,000 per year

About Us:

Le Cantlie Suites is a boutique hotel committed to delivering exceptional guest experiences with a personal touch. We pride ourselves on our warm, professional service and creating memorable stays for all our guests.

Job Summary

We are seeking a dedicated and professional Front Desk Manager to oversee the daily operations of our front desk team. The ideal candidate will possess exceptional customer service skills and a strong background in hospitality. This role is crucial in ensuring that guests receive a warm welcome and efficient service throughout their stay. The Front Desk Manager will be responsible for managing front desk staff, handling guest inquiries, and maintaining a smooth operation in a fast-paced environment.

Duties

  • Supervise and train front desk staff to ensure high standards of guest service and satisfaction.
  • Manage check-in and check-out processes, ensuring accuracy and efficiency.
  • Handle guest inquiries, complaints, and requests with professionalism and courtesy.
  • Maintain knowledge of hotel services, local attractions, and events to provide accurate information to guests.
  • Oversee the operation of multi-line phone systems, ensuring prompt responses to calls.
  • Coordinate with housekeeping and maintenance departments to ensure rooms are ready for guests.
  • Implement policies and procedures for front desk operations to enhance guest experiences.
  • Monitor front desk operations to ensure compliance with hotel standards and regulations.

Requirements

  • Minimum 2 years of experience in a supervisory or leadership role at a front desk in a hotel or hospitality environment.
  • Strong interpersonal and communication skills, with a friendly, professional demeanor.
  • Ability to lead, motivate, and develop a team.
  • Excellent problem-solving skills and attention to detail.
  • Familiarity with hotel management software and MS Office Suite.
  • Flexible with shifts, including evenings, weekends, and holidays.
  • Previous experience in a front desk or guest services role within the hospitality industry is preferred.
  • Strong customer service skills with a focus on guest satisfaction.
  • Proficiency in phone etiquette and handling multi-line phone systems effectively.
  • Bilingual or multilingual candidates are highly desirable to cater to diverse clientele.
  • Excellent communication skills, both verbal and written, with an ability to interact positively with guests and staff.
  • Strong organizational skills with attention to detail in managing reservations and guest requests.
  • Ability to work flexible hours, including weekends and holidays as needed. Join our team as a Front Desk Manager where you will play a key role in creating memorable experiences for our guests

Job Type: Full-time

Pay: From $23.00 per hour

Expected hours: No less than 35.00 per week

Benefits:

  • Company events
  • Dental care
  • Disability insurance
  • Discounted or free food
  • Employee assistance program
  • Extended health care
  • Life insurance

Work Location: In person

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