Manager, Privacy, Quality and Patient Safety

Position Overview

The hiring salary range for this position is from $109,010.85 to $125,

Under the direction of the VP, Operations, the Manager, Privacy, Quality and Patient Safety will act as EORLA's Privacy Officer and specialist/subject matter expert in all privacy-related matters. The Manager will also ensure compliance with the Quality Management System (QMS) for laboratory services and patient safety requirements, serving as a mentor, facilitator and advisor to the laboratories within the EORLA network. Leads and manages performance of the Quality Management Assistant.

Key Privacy Responsibilities:

• Under the direction of the CEO, act as the Privacy Officer for EORLA.
• Develop, implement, and maintain privacy policies and procedures regarding the safe use and handling of confidential and/or protected patient information.
• Conduct routine and targeted privacy audits and assessments to identify and assess risks that may affect the privacy of patient information.
• Stay up to date on privacy legislation and regulations and ensure EORLA compliance.
• Lead investigations into privacy breaches.
• Prepare reports for the Executive Leadership Team (ELT) to be presented to the Board of Directors on privacy-related matters.
• Create action plans for process improvement and make recommendations to EORLA's Quality Management Committee (QMC).
• Ensure that all staff are trained and understand their responsibility with respect to privacy legislation within their respective hospitals.
• Respond to requests for access to and correction of personal health information.

Key Quality & Patient Safety Responsibilities:

• Serves as a member of EORLA's Quality Management Committee (QMC).
• Serves as a non-voting ex-officio member of the Board Patient Safety and Quality Committee.
• Serves as a subject matter expert providing advice, direction and guidance of the integrated Quality Management System (QMS) to laboratory leadership teams.
• Develops and provides professional development, training and education to sites on quality and patient safety.
• Coordinates internal and external audits and related documentation ensuring compliance for the QMS, patient safety and related assessment processes.
• Leads assessment processes and ensures that requirements for accreditation are implemented and maintained.
• Assists with the implementation of accreditation from all accreditation bodies involved within the laboratory setting (Accreditation Canada, Health Canada, ASHI).
• Ensures compliance with the Accreditation Canada – Diagnostics accreditation program; assists with site-specific assessments.
• Participates and/or leads in the development, monitoring and implementation of quality improvement strategies and initiatives; monitors indicators and recommends corrective action where required to achieve improvement and sustainability.
• Collects, reviews and provides analysis on quality and patient safety data.
• Reviews, investigates, determines root cause and risk of non-conformances through occurrence management.
• Monitors compliance with QMS documentation and evidence.
• Oversees management of audit and inspections systems and corrective action preventative actions within the laboratories
• Leads and/or supports the development of policy and procedures in the corporate quality and patient safety manual ensuring alignment with accreditation standards and best practices.
• Ensures work is performed in accordance with the Ontario Health and Safety Act.

Basic Requirements

• Health care professional currently registered with the appropriate Regulatory College in good standing (e.g., medical laboratory technologist, nurse, allied health professional, etc.);
• Minimum of seven years of previous experience in one or all of the following areas of focus: health care setting, lab medicine, privacy, patient safety and quality;
• Minimum of five years of leadership experience;
• Sound knowledge of relevant accreditation standards and legislative and regulatory framework for laboratories, hospital practices and procedures as they pertain to the provision of laboratory medicine, standards of practice and relevant regulations;
• Strong knowledge and understanding of Quality Management Systems and Quality Improvement Methodologies;
• Excellent knowledge and understanding of privacy legislation in Canada;
• Skilled presenter with strong written, verbal and collaboration skills;
• Core knowledge of data analytics;
• Proven ability to build and sustain relationships with internal and external stakeholders and to foster a positive culture;
• Experience in project management and change management;
• Sound problem solving and conflict resolution skills;
• Demonstrated organizational skills with the ability to juggle multiple competing priorities and tight deadlines;
• High level of attention to detail and accuracy;
• Must have a valid driver's license and access to a vehicle, as some travel between laboratory sites is required.

*Mandatory Vaccination Policy*

Per EORLA's COVID-19 Vaccination Policy, if you are successful in the selection process, an offer of employment is conditional upon presentation of government issued documentation confirming that you have been fully vaccinated with a vaccine that has been approved in Canada. Any individual who cannot be vaccinated on medical grounds or other grounds recognized by the Human Rights Code can request an accommodation.

Please note that with respect to the COVID-19 pandemic, the Ontario Human Rights Commission's (OHRC) position has been that a singular belief or personal preference against vaccinations and/or masks is not protected on the ground of creed under the Code.

Rotation/Shifts

Days, 8 hour shifts. For information purposes only - EORLA reserves the right to change.

Preferred Qualifications

• CIPP/C Certification (Certified Information Privacy Professional - Canada Certification) or willingness to work towards;
• Bilingualism (English & French) is considered an asset.

Equal Opportunity Employer

The Eastern Ontario Regional Laboratory Association (EORLA) is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout the selection process.

Application Information

Please submit your online application by 11:59 p.m. EST the day the job posting closes. It is mandatory that you provide a thoroughly completed application with all the necessary information to help us determine whether you meet the qualifications as outlined on the job posting. Failure to do so will result in your being screened out of the competition. We thank all those who apply but only those selected for further consideration will be contacted. Thank you for your cooperation and assistance.